Tag Archives: Media

7 Do’s and Don’ts for Successfully Mixing Social Media and Customer Support!

Tabitha NaylorOctober 8, 2015 Social media has increasingly gained popularity as a vehicle for communication between businesses and customers. A whopping 47% of customers in the U.S. prefer using social media for customer service in comparison to other methods (phone, email, etc.). Customer service via social media is one of the most crucial aspects of … Continue reading 7 Do’s and Don’ts for Successfully Mixing Social Media and Customer Support! →

Are You Talking to Yourself on Social Media? Social Media is More Than Just Posting.

Debbie HarrisOctober 6, 2015 Are you talking to yourself on social media?  Social media is more than just posting.  I so often work with clients who have gotten the hang of what to post on Facebook but they are not getting engagement on their posts.  The same thing happens on Twitter.  Tweets are being tweeted but they … Continue reading Are You Talking to Yourself on Social Media? Social Media is More Than Just Posting. →