Veronica Krieg October 12, 2020 Almost 80% of your agents show up to work without knowing what’s expected of them. Too many business leaders see the contact center as a cost center, so developing and investing in agent performance falls off the radar. The less money you spend in the contact center, and the more … Continue reading How Managing and Coaching to Agent Performance Metrics Amplifies Your Call Center’s ROI
Saher Shohdan October 10, 2020 Image credit: Unsplash Entrepreneurs lay the utmost importance on effective marketing and for a good reason. Marketing is the core medium of communication between your startup and customers. Through marketing, the needs and wants of customers are identified and reciprocated through appropriate branding and advertising to fulfill those demands. As … Continue reading Processes for Managing Your Marketing Remotely
Jonathan Crossfield October 2, 2020 This year has seen entire CBDs sit empty, as office workers have had to work from home – many for the first time. This experience has caused a lot of people to think more deeply about what makes an ideal workspace – beyond having the right tech and a fast … Continue reading The Sound of Silence: Managing Interruptions in the Workplace
Tanvir Zafar September 30, 2020 The COVID-19 surfaced unprecedented challenges, so much so that it has left businesses baffled and many out of work.To avoid any more damage, entrepreneurs have to rethink their business decisions. Not just that, the widespread skepticism is killing businesses. That is why companies need to take measures to make things … Continue reading Managing Employees During COVID-19: Addressing 3 Core Issues
Paul Keijzer September 28, 2020 In nearly every corner of the world, business leaders are discussing millennials: their attitudes, their behaviours and their beliefs. Primarily because millennials are dominating the workforce, and will make up 75% of the global workforce by 2025 according to The Deloitte Millennial Survey. It’s essential for leaders to understand how … Continue reading 3 Mistakes Leaders Make When Managing Millennials
Matt Jarzynski September 18, 2020 So far during the pandemic, 22% of U.S. adults have moved or know someone who has moved. When one or more of your current employees count themselves among those who want to relocate right now, what do you do? Many companies still have employees working from home, with some committing … Continue reading Managing Remote Employee Relocation Requests During COVID-19
Angshuman Dev Talukdar September 11, 2020 The COVID-19 pandemic has bought the entire world to a standstill. Countries around the world had to initiate lockdown to curb the spread of this virus but at the same time, it affected various businesses and millions of jobs were at stake. In order to sustain during these hard … Continue reading Managing Remote Team Issues for Running Successful Business Operations
Derek Gallimore September 9, 2020 Remote work has proven itself to be successful in certain types of companies. For years, hiring remote workers has given companies the opportunity to save on time and resources for both employees and employers alike. With the disruption brought by the pandemic, having flexible work arrangements such as the work-from-home … Continue reading 6 Things You Should Not Do When Hiring and Managing Remote Workers
Samantha Warren July 23, 2020 Usually, there is always this notion that Scrum links to Agile in some way. While this may be true to some extent, there is often a distinction that sets in when defining the major method of implementing agile rules. Agile project management boasts a range of associated methods. The methods … Continue reading Managing an Agile Project with Scrum
Laura Krajewski July 6, 2020 We’ve all been there. You get an email from someone you work with and something doesn’t sit right. Was that word choice just a coincidence? Or, are they annoyed with me? Those absent, non-verbal cues are hard to interpret. It’s often difficult to gauge how your relationship is going with … Continue reading The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team
