By Harvey Deutschendorf August 21, 2020 With COVID-19, the typical negative emotions we encounter while going about our lives have been exacerbated. We may have lost our jobs, businesses, or fear we will lose them. Worries about paying rent, staying healthy, and taking care of our families have eclipsed the concerns that many of us … Continue reading 7 ways emotional intelligence can help us manage negative emotions
David Fischer July 26, 2020 Perhaps as one of the most important evolutions of the online marketplace, online review websites have brought the ease of an internet search and the trust of personal recommendations together, to create an immensely powerful marketing tool. Starting with companies like eBay and Yellow Pages around the turn of the … Continue reading How to Manage Reviews and Listings for Professional Services
Here are some opportunities to protect – and even greatly improve – the reputation of your business and its approach with customers. Ashley Segura on July 16, 2020 Managing a company’s brand, even during “normal” times, can be challenging depending upon your niche, your competition and the current circumstances. And of course, most of us … Continue reading Back to basics: How to manage your brand through a crisis
Veronica Krieg July 13, 2020 Author’s note: We realize racism both in and out of the workplace is an extremely difficult topic and a complex subject to approach. But, its difficulty does not give us permission to disengage. At Sharpen, we believe in equality for all people. We’re working to bring those values into an … Continue reading 6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement
Paul Keijzer June 27, 2020 For the most part, your team is great. You have built a workplace culture where people like to collaborate and share ideas. But there are some employees who are plain difficult to manage. From the brilliant loner who repels collaborating with other team members to the Mr. Know-it-all who thinks … Continue reading How to Manage Employees Who Do Not Want to be Managed
Ed Muzio June 23, 2020 A friend reports her small local grocery with one entrance and three aisles has implemented one-way aisles in response to COVID-19, presumably to improve traffic flow. Now I haven’t seen schematics, but a basic understanding of odd numbers tells me that unless one aisle is twice as wide as the … Continue reading Group Intelligence Requires Awkwardness. Let’s Quit Trying to Manage It Away
Steven Imke June 19, 2020 Many small businesses were forced to close as a result of the Coronavirus pandemic. Frankly, every decade or so the economy is rocked to its core, leading to an extinction-level event for many businesses. Charles Darwin called it survival of the fittest. Every now and then, we benefit as a … Continue reading Antifragile – Why You Need to Study Risk and Not Manage It
Matt Shealy — June 5, 2020 Remote work is now more common than ever. As a leader of an organization, you need to manage new remote employees with a unique skillset and approach. Managing remote employees is very different from managing employees you see in an office daily. Remote work is something that can be … Continue reading 5 Tips to Manage Your Newly Remote Employees
Brownyn Kienapple — May 14, 2020 Any big organizational change in a company will have employees looking to leaders on how to adapt. Clear communication is key, especially if that change is going partially or fully remote. Airbnb’s CEO was applauded for his layoff announcement that was both transparent and compassionate. Other leaders can certainly … Continue reading 5 Tips for Leaders to Effectively Motivate and Manage Remote Employees
Kellie Wong — May 13, 2020 In many ways, managing remote employees is just like on-site management. Your job is to nurture, guide, and support your employees – and if you do your job right, both the organization and the people on your team will grow. However, while you don’t need to reinvent the wheel, … Continue reading How to Manage Remote Employees
