Tag Archives: Latest

Latest Trends In Customer Relationship Management (CRM) Programs

By Jodi Beuder, Published November 6, 2014   Wouldn’t it be great if those working in customer-service environments could look into a crystal ball and predict how customer expectations and behaviors were changing so that agent training and software development could co-evolve? While it is difficult to pinpoint exactly where changes will occur, there are … Continue reading Latest Trends In Customer Relationship Management (CRM) Programs →

Coaching Sales – Latest 5 Secrets to Increase Your Coaching Sales

Be genuine in your coaching and your students feel they can trust you. Define your coaching objectives and work out a reasonable plan to achieve them. Doing this, people see you are the type of coach that “walks the talk.” Establishing rules and following them, your students see consistency in action. They trust you when … Continue reading Coaching Sales – Latest 5 Secrets to Increase Your Coaching Sales →