For Cortico-X’s Len Devanna, speaking at the Day 2 keynote, better customer experience leads directly to better business outcomes. Kim Davis on March 20, 2024 “It doesn’t matter if you’re selling a cup of coffee at Starbucks, an iPad at Apple, or an electric supercar at Lucid Motors, there’s a common ingredient for success and … Continue reading It’s time to unleash your CX activists: The MarTech Conference day two keynote
March 18, 2024 Looking for the office copy room? It’s a phone booth now Once an office staple, copy rooms are now a thing of the past. BY Nate Berg For decades, the copy machine was the beating heart of the office. Tucked in often windowless rooms, the whirring, humming machines were essential tools in the … Continue reading Looking for the office copy room? It’s a phone booth now
By Associated Press March 12, 2024 Not even education can close the pay gap that persists between women and men, according to a recent U.S. Census report. Whether women earn a postsecondary certificate or graduate from a top-tier university, they still make about 71 cents on the dollar compared with men at the same … Continue reading It’s 2024: Why is there still a gender pay gap?
By Pavithra Mohan February 08, 2024 Earlier this month, Zoom followed in the footsteps of many of its peers in the tech industry and laid off 150 employees—about 2% of its workforce—in an effort to redirect its resources and invest in what the company described as “critical areas for the future.” One of the … Continue reading Zoom laid off its DEI team—and it’s not the only company making such cuts
By James Surowiecki February 07, 2024 One undeniable truth about the current stock-market boom is that a big chunk of the market’s rise has been the result of outsized gains in a very small number of stocks, including most notably the so-called Magnificent Seven mega-cap growth companies (Meta, Amazon, Apple, Microsoft, Alphabet, Nvidia, and … Continue reading Repeat after me: It’s not a bubble
Use these tips to create more effective email surveys and review requests your customers will want to open and complete. Kath Pay on February 5, 2024 Which of the three statements below comes closest to your view when it comes to email surveys and review requests: A. Love ‘em! They’re useful, and we use the … Continue reading Why it’s time to rethink your feedback emails and how to do it right
By Ryan McCarthy February 02, 2024 This year, something unusually dark is happening in an industry that is, by design, quite used to handling bad news. In a strong economy, with unemployment near a 50-year low, virtually every single part of the news business—digital media, local news, TV, print, podcasts, and documentaries—is laying off … Continue reading Why does journalism seem like it’s collapsing? Call it market failure
By Judith Humphrey January 25, 2024 We regularly read about entrepreneurs starting their companies at a young age. Bill Gates was 19 when he founded Microsoft—the same age Mark Zuckerberg was when he launched Facebook, and Michael Dell when he began Dell Technologies. These are classic cases of successful entrepreneurship among the young. But … Continue reading It’s not too late: 5 reasons people over 40 make great entrepreneurs
By Andrew Fennell January 25, 2024 Are you ready to take the next step in your career? If so, the start of a new year is a great time to take action. Filled with fresh hope, a new year can provide you with the perfect opportunity to review the past 12 months and set … Continue reading It’s not too late to create career resolutions for 2024. Here’s how to set yours
By Jandra Sutton January 23, 2024 Quitting a job you love is rarely easy, even if you have another job waiting for you on the other side. On one hand, you might be leaving to accept a new role with a better salary or a new job title, which can make saying goodbye somewhat … Continue reading Here’s what it’s like to quit a job you love—and how to make it easier
