Tag Archives: High

Fight Call Center Burnout and Sky High Turnover Rates: 3 Omnichannel Technology Trends to Adopt to Simplify Your Call Center Agent Experience

Laura Krajewski August 7, 2020 As a call center agent, a day of work can be like whiplash. They have hours of monotonous work the first half of your shift and then… BAM! Something goes awry and they’re swamped with back to back phone calls from angry customers. The switch from boredom and tedium to … Continue reading Fight Call Center Burnout and Sky High Turnover Rates: 3 Omnichannel Technology Trends to Adopt to Simplify Your Call Center Agent Experience →

Best Agile Team Size for High Performance?

Project Management

Anthony Mersino June 24, 2020 What is the Ideal Agile Team Size for High Performance? Are you wondering if your agile team is too big or too small, or what is the optimal team size for high performance? We will explore just that question in this blog post. Chances are, your team is bigger than … Continue reading Best Agile Team Size for High Performance? →

The High Cost of a Bad Manager

Management Skills

Kristin Zhivago — May 15, 2020 There are good managers and there are bad managers. People working for managers know perfectly well which type of manager they are working for, usually within the first couple of days. Too many people end up putting up with the bad manager, for too long, for what seem like … Continue reading The High Cost of a Bad Manager →

How to Improve Learning Agility to Climb High in Your Career

Education

Micah Lally — April 8, 2020 It’s incredibly sought after in leadership and encouraged in individual reports, but it can be incredibly difficult to cultivate if you don’t fully understand it. Learning agility doesn’t have to be a novel skill. If you follow the right tips and learn how to reinforce and enable your team, … Continue reading How to Improve Learning Agility to Climb High in Your Career →

How to Fix a High Churn Rate

Customer Retention

Mia Jacobs — March 6, 2020 Attracting new customers is always cause for celebration, but in today’s customer-centric economy, it is not enough to bring in fresh faces. You need to justify your existence to customers at every step, including during onboarding. Once new customers are onboarded, you need to retain them. The real CS … Continue reading How to Fix a High Churn Rate →

Work-Life Balance: How to Have It All & Retain High Quality Employees

Work-Life Balance

Morgan Jones — February 28, 2020 What Factors Are Important for Employee Retention and satisfaction? Work-life balance has become essential. Millennials are the largest group in the workplace, and besides salary this is the most important factor for them when considering a job. Millennials may be driving the charge to integrate these two traditionally separate … Continue reading Work-Life Balance: How to Have It All & Retain High Quality Employees →

High Risk Payment Processors — Learn How to Compare Them

Risk Management

Melania Sulak — January 30, 2020 If you’re wondering whether you really need a special high risk merchant account, read on to find out why the answer to that question is a definite “Yes”, and learn what to look for when choosing the best payment processor for your high risk business. At the start, you … Continue reading High Risk Payment Processors — Learn How to Compare Them →

How to Rank High in Google My Business in 2020

Google Algorithm

Erin McDonald — January 8, 2020 We’ve already discussed why Google My Business is such a valuable tool. Remember, 86% of consumers rely on the internet to find a local business. That’s why it’s integral to be seen on a search. Here are the essentials on how to rank high in Google My Business. How … Continue reading How to Rank High in Google My Business in 2020 →

8 Reasons Why Your Landing Pages Aren’t Converting High Enough

Website Landing Pages

Jake Rheude — December 3, 2019 Follow @jakerheude If you want to convert on your landing page – sales, sign-ups, etc. – then you need traffic. But if you have the traffic and you’re still not converting, that means there’s a problem with the landing page itself. It’s time to take a critical eye to … Continue reading 8 Reasons Why Your Landing Pages Aren’t Converting High Enough →

Brand loyalty remains high at 89%, driven by product and price rather than service

Branding Trends

However, loyalty may be as much a function of inertia as anything else. Greg Sterling on November 26, 2019 Last year, Yotpo found that 90% of consumers surveyed considered themselves brand loyal, in contrast to the conventional thinking that loyalty was dead. That number hasn’t changed, according to this year’s survey of 2,100 U.S. adults; … Continue reading Brand loyalty remains high at 89%, driven by product and price rather than service →