Kellie Wong January 14, 2021 Here’s a not-so-fun fact: Retail employees leave their positions at a rate that’s over four times higher than the average turnover rate in all other industries. According to Human Resources Today, that translates to $ 19 billion in costs related to hiring and training new employees. The highest turnover rates … Continue reading How to Address High Turnover With Retail Employees
Enstine Muki September 2, 2020 The world is currently going through tough times and no one is immune. However, like other pandemics, COVID-19 will see its end. But before then, a lot is going to change, including the way we do business. Unprecedented mass layoffs, furloughs, and job cuts triggered by the Coronavirus outbreak have … Continue reading 4 Ideas to Start a Digital Business Without the High Cost
Laura Krajewski August 7, 2020 As a call center agent, a day of work can be like whiplash. They have hours of monotonous work the first half of your shift and then… BAM! Something goes awry and they’re swamped with back to back phone calls from angry customers. The switch from boredom and tedium to … Continue reading Fight Call Center Burnout and Sky High Turnover Rates: 3 Omnichannel Technology Trends to Adopt to Simplify Your Call Center Agent Experience
Anthony Mersino June 24, 2020 What is the Ideal Agile Team Size for High Performance? Are you wondering if your agile team is too big or too small, or what is the optimal team size for high performance? We will explore just that question in this blog post. Chances are, your team is bigger than … Continue reading Best Agile Team Size for High Performance?
Kristin Zhivago — May 15, 2020 There are good managers and there are bad managers. People working for managers know perfectly well which type of manager they are working for, usually within the first couple of days. Too many people end up putting up with the bad manager, for too long, for what seem like … Continue reading The High Cost of a Bad Manager
Micah Lally — April 8, 2020 It’s incredibly sought after in leadership and encouraged in individual reports, but it can be incredibly difficult to cultivate if you don’t fully understand it. Learning agility doesn’t have to be a novel skill. If you follow the right tips and learn how to reinforce and enable your team, … Continue reading How to Improve Learning Agility to Climb High in Your Career
Mia Jacobs — March 6, 2020 Attracting new customers is always cause for celebration, but in today’s customer-centric economy, it is not enough to bring in fresh faces. You need to justify your existence to customers at every step, including during onboarding. Once new customers are onboarded, you need to retain them. The real CS … Continue reading How to Fix a High Churn Rate
Morgan Jones — February 28, 2020 What Factors Are Important for Employee Retention and satisfaction? Work-life balance has become essential. Millennials are the largest group in the workplace, and besides salary this is the most important factor for them when considering a job. Millennials may be driving the charge to integrate these two traditionally separate … Continue reading Work-Life Balance: How to Have It All & Retain High Quality Employees
Melania Sulak — January 30, 2020 If you’re wondering whether you really need a special high risk merchant account, read on to find out why the answer to that question is a definite “Yes”, and learn what to look for when choosing the best payment processor for your high risk business. At the start, you … Continue reading High Risk Payment Processors — Learn How to Compare Them
Erin McDonald — January 8, 2020 We’ve already discussed why Google My Business is such a valuable tool. Remember, 86% of consumers rely on the internet to find a local business. That’s why it’s integral to be seen on a search. Here are the essentials on how to rank high in Google My Business. How … Continue reading How to Rank High in Google My Business in 2020
