Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives
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Tackling the Challenges of Managing Remote Work: 4 Work from Home Best Practice Tips to Guide your Remote Team to Success
Laura Krajewski — April 26, 2020 Most of us have been working from home for over a month, some longer. We’re all living with the challenges of remote work alongside our entire families. Twitter is full of stories of our new normal. A woman, accidentally unmuted, talking to her cat during a large conference call. … Continue reading Tackling the Challenges of Managing Remote Work: 4 Work from Home Best Practice Tips to Guide your Remote Team to Success
12 Best Work From Home Tools For Those Who Want to Make Their Work Count
Vartika Kashyap — April 24, 2020 Who would have thought just a few weeks ago that so many nations would come to a standstill (almost) due to the rapid spread of the pandemic i.e. COVID-19. Life is no more about getting dressed for the office in the morning, spending a long time commuting, working with … Continue reading 12 Best Work From Home Tools For Those Who Want to Make Their Work Count
5 Time Management & Productivity Techniques to Charge through Challenges and Keep your Work From Home Call Center Operating at its Peak
Veronica Krieg — April 21, 2020 I’m sitting in my guest-room-turned-office in week four (or is it five?) of our nationwide push to keep people home and communities safe. While the days blend together and my routine begs for a shakeup, work continues. But for those of us lucky enough to have the option for … Continue reading 5 Time Management & Productivity Techniques to Charge through Challenges and Keep your Work From Home Call Center Operating at its Peak
How to Make Money From Your Blog in 2020 (3 Simple Tips)
Chris Christoff — April 21, 2020 If you own a blog, you’re probably wondering how and when you can start to make money from it. Many businesses maintain blogs to grow their audience, cultivate relationships with readers, and increase revenue. In fact, companies that blog receive 434 percent more indexed pages and 55 percent more … Continue reading How to Make Money From Your Blog in 2020 (3 Simple Tips)
4 Ways to Stay Productive While Working from Home
Matt Shealy — April 20, 2020 You may think of work from home as an extra day off if you never had to do it before. The reality, though, is that working from home presents a series of unique challenges you do not face in the office. It is critical to stay productive while working … Continue reading 4 Ways to Stay Productive While Working from Home
Can Blockchain Save the Supply Chain from COVID-19?
Gigo Joseph — April 20, 2020 As China emerges from the first major wave of the COVID-19 pandemic, its economy is setting an example for the rest of the world. But, industries are hesitant to resume the status quo amid continuing economic fears. Therefore, Chinese officials must do more than remove economic restrictions. They must … Continue reading Can Blockchain Save the Supply Chain from COVID-19?
Working From Home Isn’t All It’s Cracked Up to Be – and the COVID Outbreak Will Prove It
Arik Hanson — April 17, 2020 Author’s Disclaimer: I know and fully realize a lot of people have lost–and will lose–their jobs during COVID-19. This is not designed to be a glib discussion, but merely a different take on the “working from home during COVID changes everything” conversation. Over the first four weeks of this … Continue reading Working From Home Isn’t All It’s Cracked Up to Be – and the COVID Outbreak Will Prove It
Moving From Helpless to Helpful
Dave Brock — April 16, 2020 There’s a certain feeling of helplessness we each feel as we look at the current global health crisis, things happening in our companies, in our communities, even with our families. We are all facing things few of us, individually or organizationally, have ever faced. We each are struggling to … Continue reading Moving From Helpless to Helpful
SMBs increased exposure from remote work requires a different data security approach
Privacy settings may not be aligned with the usual office devices at-home so hardware and internet providers should be providing updated security strategies. Bill Dinan on April 16, 2020 With the recent stories about Zoom and WebEx calls being compromised by hackers and workers’ heavier reliance on online tools to perform work remotely, privacy and … Continue reading SMBs increased exposure from remote work requires a different data security approach