March 29, 2026 Meow Wolf is ditching the experience economy for the ‘transformation economy.’ Wait, what? When the art collective Meow Wolf opened the doors of its very first immersive exhibition, House of Eternal Return, on March 18, 2016, it had roughly 100 employees, less than $ 1,000 in its corporate bank account, and a … Continue reading Meow Wolf is ditching the experience economy for the ‘transformation economy.’ Wait, what?
Hard Rock Bet adds AI Insights to personalize sports wagering experience Suswati Basu Hard Rock Bet has introduced a new artificial intelligence feature designed to change how people approach sports wagering, rolling out a tool that pairs tailored analysis with betting odds. In a statement initially shared with ReadWrite, the company said on … Continue reading Hard Rock Bet adds AI Insights to personalize sports wagering experience
Airbnb To Build An Agentic Experience For Travelers by Laurie Sullivan , Staff Writer, February 13, 2026 Airbnb’s artificial intelligence (AI) team, led by a former Apple and Meta Platforms expert, is building a native AI experience for travel in which the technology goes beyond searching for the user — it knows their likes and … Continue reading Airbnb To Build An Agentic Experience For Travelers
CX is no longer a set of touchpoints. Learn how data, AI and org alignment reshape experience design and execution. By Jessica Hawthorne-Castro January 30, 2026 Customer expectations are rising fast. AI acceleration has reset what fast, personal and relevant mean. Economic pressure has made customers more selective about where they spend their time … Continue reading Why customer experience is the ultimate growth strategy in 2026
AI is turning digital experience platforms into decision-making engines, and only brands with strong data, architecture and governance will be ready to keep up. By Benu Aggarwal January 13, 2026 AI is forcing digital experience platforms (DXPs) to do more than deliver content. It is making them become intelligent systems that can understand … Continue reading What it takes to future-proof your brand’s digital experience
Customers are fed up with broken experiences and AI that feels impersonal—this is the year brands need to close the trust gap or else. By Constantine von Hoffman January 9, 2026 The coming year had better be about improving customer experience because customers are not happy CX right now. They’re experiencing more problems … Continue reading Why 2026 is the year customer experience has to change
October 31, 2025 Friction can make the customer experience more human
September 22, 2025 How a new U.S.-flavored algorithm will alter the experience of TikTok A rumored split between TikTok’s algorithm in the United States and the computer code running the app elsewhere could put off users—and destroy TikTok’s secret sauce. span>span]:whitespace-nowrap”>
Entain details new sportsbook features to enhance customer experience Graeme Hanna Entain has unveiled a range of new features as part of its ‘product innovation strategy’ to enhance its betting offerings across the United States, the United Kingdom, and Brazil. The tools, aimed at improving the customer experience, include faster withdrawals, new BetBuilder technology, live … Continue reading Entain details new sportsbook features to enhance customer experience
Great CX starts with purpose, not technology. Create smart, human-centered experiences by focusing on what really matters. Shiv Gupta on July 22, 2025 We’ve all felt the frustrating side of automation — irrelevant marketing emails, clunky digital workflows, or robotic customer service that leads you in circles. Too often, technology is used to reduce … Continue reading When AI makes customer experience feel personal
