Liz Kislik October 14, 2021 Recently a client asked me for a few straightforward steps that could help get someone to stop being rude. Other employees at the company had been trying not to take the rudeness personally, but eventually it really started getting on people’s nerves and became a management problem. Initially, the idea … Continue reading This Advice Will Actually Help You Handle an Employee Who’s Being Rude
Laura Krajewski October 4, 2021 As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability and efficiency. I understand. Your task list is long and overwhelming. Where do you start? We’ve compiled four employee training templates to give you practical strategies to increase learning and training in … Continue reading 4 Employee Training Templates for a Powerful Contact Center
Jeff Pozen October 1, 2021 These days, most of my interactions with colleagues happen digitally. After all, we’re mostly working from home. With COVID-19 cases rising again and new variants emerging, we’re not sure when we’ll all be back in person again. Our situation isn’t unique, of course. Companies believe around 40% of their employees … Continue reading How to Ensure Employee Wellness When Almost Everyone Is Working Remote
Cynthia Joyce September 29, 2021 Tumisu / Pixabay Employee retention and engagement is critical for the success of any company. A 2019 Gallup report found that the cost of replacing an individual employee can range from 1.5 – 2 times the employee’s annual salary. If your business has high employee turnover, you’re expending unnecessary money, … Continue reading Building a Team: Employee Retention Tips
Christan Hiscock September 12, 2021 The fight about the lid not getting closed on the toothpaste is not really about the lid. This is an odd place to start talking about employee retention, but it will make sense. Stick with me. What It’s Really About The fight is really about the lack of respect, caring, … Continue reading Employee Retention Plans: Are You Throwing Your Money Away?
Laura Krajewski September 10, 2021 Jobvite’s annual Job Seeker Nation survey found that 34% of employees have left a job in the first 90 days at some point in their careers. Contact center attrition is painful as it is. But to lose a new hire 3 months in, you’re left looking for a replacement way … Continue reading An Employee Onboarding Checklist for Your Call Center Agent’s First 30 Days
Gleb Tsipursky September 7, 2021 How should organizations reshape the hybrid office space to maximize productivity? What will the new workspace — inside the office and the home — look like in the future? We know it will be different from the spaces before the pandemic. To survive and thrive in the post-COVID world, you … Continue reading Redefining Hybrid Office Space to Boost Employee Productivity
Matt Shealy August 24, 2021 61% of employees admit to feeling burnout at work, and 31% of employees are facing extreme stress levels caused by the workplace, according to a report released by Forbes. Employees who experience burnout at their jobs will become less productive, unhappy, and suffer from health complications. Small businesses must identify … Continue reading Preventing Employee Burnout in the Modern Workplace
Tom Whatley August 19, 2021 Businesses looking to expand their reach online should consider setting up an employee advocacy program. Turning employees into advocates can shorten the sales cycle, boost growth, and help your team differentiate from the crowd. But, only 17% of businesses have implemented a formal, comprehensive policy. Allowing your employees to represent … Continue reading Employee Advocacy: Empowering Your Teams on Social Media
Kellie Wong July 22, 2021 When you work in the HR department, it’s easy to become enmeshed in all the ins and out of compensation, benefits packages, and employee performance reviews — it’s a big part of the job! But money isn’t everything, and employees know it. In a survey of talent trends, three things … Continue reading How Company Culture Drives Employee Performance
