Christa Tuttle November 16, 2021 Social media channels are transforming the way we work and interact. Especially in a world shifting to digital-first, it can be important to utilize social media in an advantageous manner. Social media platforms are crucial to help you spread branded content, network digitally, keep employees engaged and help them build … Continue reading Best Practices and Tips to Increase Brand Awareness Through Active Employee Social Media Usage
Rick Goodman November 18, 2021 Employee engagement is important in our new world if you want to survive and thrive in the age of “The Great Resignation” Here is the fact… Employee Engagement Starts with Your Leadership! Employee engagement doesn’t start with your employees. It starts with you, the leader. With the example you set, … Continue reading Why Employee Engagement Is Important in Our New World
Karl Sakas November 8, 2021 To improve employee retention, hire people who don’t want to be cogs at a big company. How can your agency compete with big companies on hiring, when they pay big salaries? An agency leader asked me for advice on employee retention: “We’re struggling to retain our team. We have a … Continue reading Employee Retention: How to Compete With Big Companies
Liz Kislik October 14, 2021 Recently a client asked me for a few straightforward steps that could help get someone to stop being rude. Other employees at the company had been trying not to take the rudeness personally, but eventually it really started getting on people’s nerves and became a management problem. Initially, the idea … Continue reading This Advice Will Actually Help You Handle an Employee Who’s Being Rude
Laura Krajewski October 4, 2021 As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability and efficiency. I understand. Your task list is long and overwhelming. Where do you start? We’ve compiled four employee training templates to give you practical strategies to increase learning and training in … Continue reading 4 Employee Training Templates for a Powerful Contact Center
Jeff Pozen October 1, 2021 These days, most of my interactions with colleagues happen digitally. After all, we’re mostly working from home. With COVID-19 cases rising again and new variants emerging, we’re not sure when we’ll all be back in person again. Our situation isn’t unique, of course. Companies believe around 40% of their employees … Continue reading How to Ensure Employee Wellness When Almost Everyone Is Working Remote
Cynthia Joyce September 29, 2021 Tumisu / Pixabay Employee retention and engagement is critical for the success of any company. A 2019 Gallup report found that the cost of replacing an individual employee can range from 1.5 – 2 times the employee’s annual salary. If your business has high employee turnover, you’re expending unnecessary money, … Continue reading Building a Team: Employee Retention Tips
Christan Hiscock September 12, 2021 The fight about the lid not getting closed on the toothpaste is not really about the lid. This is an odd place to start talking about employee retention, but it will make sense. Stick with me. What It’s Really About The fight is really about the lack of respect, caring, … Continue reading Employee Retention Plans: Are You Throwing Your Money Away?
Laura Krajewski September 10, 2021 Jobvite’s annual Job Seeker Nation survey found that 34% of employees have left a job in the first 90 days at some point in their careers. Contact center attrition is painful as it is. But to lose a new hire 3 months in, you’re left looking for a replacement way … Continue reading An Employee Onboarding Checklist for Your Call Center Agent’s First 30 Days
Gleb Tsipursky September 7, 2021 How should organizations reshape the hybrid office space to maximize productivity? What will the new workspace — inside the office and the home — look like in the future? We know it will be different from the spaces before the pandemic. To survive and thrive in the post-COVID world, you … Continue reading Redefining Hybrid Office Space to Boost Employee Productivity
