Tag Archives: Departments

The Outcome Customer Journey: Defining Customer Handoffs, Success Metrics, and Outcomes Between Departments

Burke Alder — March 6, 2018 — March 6, 2018 Customer success isn’t limited to a single department. Every single person at an organization touches the customer lifecycle, whether it’s marketing at the pre-buying stage or product in the adoption stage. While it can be easy to onboard a customer and keep them stuck in … Continue reading The Outcome Customer Journey: Defining Customer Handoffs, Success Metrics, and Outcomes Between Departments

4 Reasons to Have Collaborative Departments

Deborah SweeneyJuly 20, 2015 There’s the marketing meeting, the engineering meeting, the sales meeting, but what about the meeting with more than just one department? Your company’s departments are the epicenters of specialized information. Departments need to work together more than ever before to ensure a strong channel of communication. In today’s times of rapid … Continue reading 4 Reasons to Have Collaborative Departments