by Susan Solovic November 12, 2015 Follow @SusanSolovicNovember 12, 2015 I’ve participated in a number of Tweet chats. They’re a great way to gain followers, establish your authority, and both interact with and learn from others. Tweet chats are quite popular, and if you plan on being a Twitter power user and leveraging it to … Continue reading Your First Tweet Chat: What You Need to Know to Be Successful
Comm100September 2, 2015 Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness of any live chat setup depends on several variables such as ease of use, training and — perhaps most importantly — consistency. Just as with most things that require … Continue reading 5 Ways to Make Sure Your Live Chat Support Is Consistent
Comm100August 31, 2015 Live chat can help your company save on support costs in so many ways that it’s hard to count them all. While low implementation and usage costs and lower phone bills are certainly good reasons to use live chat, the efficiency of live chat is what will help your company save the … Continue reading Improve Live Chat Efficiency: Perform 120 Days of Support in Only 30 Days
Comm100August 26, 2015 The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage support and communicate with website visitors. As good as live chat is, though, it is only as effective as the agents that use it and the way … Continue reading 6 Ways to Improve the Efficiency and Productivity of Your Live Chat Agents
Alex BirkettAugust 16, 2015 Live chat is becoming increasingly common as a customer support channel. In fact, Zendesk’s newest report found that “In Q1 2015, live chat led all other channels in customer satisfaction at 92%.” Image Source Companies are using live chat to solve some of the things marketers worry about most, like: Cart … Continue reading How to Make Live Chat Convert
Comm100August 11, 2015 Running a successful business often requires getting back to the basics, which means earning more than you spend. Even if you have the best product or service in the world, spending too much on operating costs will always result in poor — or nonexistent — profits. Live chat is an excellent way … Continue reading 4 Ways Live Chat Reduces Your Operating Costs
Nathaniel ZiegelAugust 8, 2015 Your customers love live chat. In the latest Zendesk Benchmark report, chat was revealed to be the channel that produced the highest level of customer satisfaction, beating even email and voice. On average, first reply time to a live chat request is 1 minute, 36 seconds; far quicker than the 22.6 … Continue reading Provide Great Support With Simultaneous Chat
Comm100July 29, 2015 So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software is the most cost effective, proactive way to interact with visitors of your website. But, you already know this or you wouldn’t be reading this blog post. Still, deciding … Continue reading How to Find the Best Live Chat Software
Bill FaethJune 29, 2015 Are You Utilizing the Potential of Live Chat? An undisputed truth of today’s eCommerce shopper is that they expect a certain level of customer service and interaction from the websites they frequent. A first-time shopper expects much more out of their online experience with a brand than discounts, promotions or product … Continue reading 5 Key Reasons to Implement Live Chat on Your eCommerce Site
Patrick GroomeMarch 21, 2015 The reemergence of chat software as an employee collaboration tool confirms the notion that there is nothing new under the sun. This type of software has been ubiquitous since the dawn of the internet, and nothing lasts that long without being of some use. Chat programs can be a great way … Continue reading Chat Software or Forums: Which is Better For Your Business?
