Mamoun ChaouniFebruary 22, 2015 Customer service is the new marketing. If you’re in doubt, a 2011 American Express survey cited in this infographic from Help Scout makes the assertion that seven in every 10 Americans were willing to spend more with a company that provides excellent customer service. This study also shares that three in … Continue reading Instructive: 6 Surprising Benefits of Live Chat Software
Online shoppers are increasingly used to receiving fast responses from the brands they contact, no matter what channel they choose. However, they can also be wary of corporate communication, and are more likely to trust the opinion of other users. This is why community forums are popular as they enable online consumers to share their … Continue reading The 5 Benefits of On-Site Community Chat
Tracey Wallace December 29, 2014 The amount of time, effort and research that can go into building marketing strategies for your ecommerce business may seem intimidating. Before you get too bogged down in the details of which social platforms produce the highest conversions for your store or which product photo editing technique produces the most … Continue reading 10 Twitter Chat Best Practices to Build Brand Awareness and Drive Sales
Your website is one of the biggest assets your business has, and business owners are constantly looking for was to improve the number of leads and sales their website generates. Most rely on lead capture forms and call-to-actions that includes their company phone number, but what about utilizing live chat to help improve conversions? You … Continue reading 5 Reasons Live Chat Can Improve Your Website Conversions
