Paul Selby — January 7, 2020 Image by PublicDomainPictures from Pixabay Customer service agents field inquiries from customers multiple times per day. Online communities overflow with customer questions. In both situations, these are often the same, repeated issue. But that doesn’t mean new problems aren’t also cropping up a solution. This is where a strong, … Continue reading Start 2020 Off Right With a Focus on Knowledge Management
Jennifer Warren — January 7, 2020 Sound design is no more the privilege of a handful of uniquely talented individuals. Today, virtually all designers, with the application of evergreen UX principles, can achieve the same. By the way, playing by the principles has its advantages. It increases the probability that a design will be successful. … Continue reading Play by the Rules: 15 Tried and Tested Principles to Up your UX Game in 2020 – Part 1
Aleh Barysevich — January 6, 2020 Google employees often say that search is much simpler than we make it out to be. And it’s a very tempting statement, but we have to remember that, allegedly, there are over 200 SEO ranking factors used in Google algorithm. That’s far from simple. Still, Google is getting better … Continue reading 13 Ranking Signals You Need to Optimize for in 2020
Micah Lally — January 6, 2020 Data, data, data – the more you have, the better! And there’s no better way to get immediate, actionable insights for your site than to use A/B testing. What Is A/B Testing? A/B testing, also called split testing, presents two slightly different versions of a given page to a … Continue reading 7 of the Best A/B Testing Tools to Increase Conversions (2020 Edition)
Charu Mitra Dubey — January 6, 2020 In this digital age, higher returns for your marketing and advertising spend is like a superpower because it can generate more profits by utilizing optimum resources for a business. Email marketing, among all the other online marketing channels, have the power to give a leading edge to a … Continue reading Getting Email Ready For 2020: Tools You Need To Know About
Kaitlyn Hammond — January 6, 2020 The new year is here, and with it comes a fresh opportunity to re-evaluate your business goals. This is a useful annual exercise because goals and priorities can change. You need to ensure everyone is on the same page in the new year. Take the time to look at … Continue reading Prioritizing Your Business Goals in 2020
Chris Christoff — January 6, 2020 In recent years, freelance writing has taken off and become a fruitful career for many. As more people gravitate towards working from home and being their own boss, freelancing gains popularity. In the U.S. alone, there are 57 million freelancers and 51 percent say they wouldn’t return to a … Continue reading How to Land Your First Freelance Writing Gig in 2020
Lovepreet Dhaliwal — January 5, 2020 The success of an organization depends upon its employees. The organization that has a robust recruitment process has the right direction to move into. Without any doubt, we all know that nowadays, recruitment requires automation. Technology is empowering recruiters with new directions to find quality talent. Traditional methods of … Continue reading Prepare for Hiring Success in 2020
Georges Fallah — January 5, 2020 Follow @georgesfallah 2019 was a busy year for marketers. With dozens of new marketing tech flooding the market, hundreds of courses on marketing mastery and thousands of sales funnel videos, predicting marketing trends for 2020 became as hard as cooking a perfect macaron (if you cook a perfect macaron, … Continue reading 8 Digital Marketing Trends for 2020: Are You Ready?
Improving the customer experience and improve your business operationally means keeping up with the many ways customers communicate with you. Adam Dorfman on January 3, 2020 Contributor and SMX speaker, Adam Dorfman, thinks the customer feedback ecosystem is going to play an even more important role in the coming year for businesses looking to … Continue reading Businesses need to think differently about customer feedback data in 2020
