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Getting help with customer experience transformation: Best of the MarTechBot

Hi, Welcome Welcome back See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: Getting help with customer experience transformation. MarTechBot on December 18, 2023 Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. The language model is based on content from MarTech embedded on top of ChatGPT. … Continue reading Getting help with customer experience transformation: Best of the MarTechBot →

5 ways CRMs are leveraging AI to automate marketing today

Here’s how AI innovations in major CRM platforms are transforming functions like sentiment analysis, campaign creation and more. Gene Marks on December 18, 2023 Artificial intelligence is rapidly transforming marketing operations. Leading customer relationship management (CRM) and other marketing platforms are integrating sophisticated AI capabilities that promise to assist with key functions like gauging customer … Continue reading 5 ways CRMs are leveraging AI to automate marketing today →

Activision Blizzard will pay $54 million to settle California’s gender discrimination lawsuit

Activision Blizzard will pay $54 million to settle California’s gender discrimination lawsuit California’s complaint accused the developer of fostering a ‘frat boy’ culture. Mariella Moon   Sat, Dec 16, 2023 ASSOCIATED PRESS California’s Civil Rights Department (CRD) has announced that it has reached a settlement agreement with Activision Blizzard for a case it filed in … Continue reading Activision Blizzard will pay $54 million to settle California’s gender discrimination lawsuit →

Apple, Visa and Mastercard sued in proposed class action antitrust case over Apple Pay card fees

Apple, Visa and Mastercard sued in proposed class action antitrust case over Apple Pay card fees The lawsuit alleges Visa and Mastercard bribed Apple to hamper competition, which drove up merchant fees. Cheyenne MacDonald   Sat, Dec 16, 2023 REUTERS / Reuters A proposed class action lawsuit has accused Apple of accepting a form of … Continue reading Apple, Visa and Mastercard sued in proposed class action antitrust case over Apple Pay card fees →

Breaking down data silos: A practical guide to integrated marketing data

Get insights into integrating isolated data across various teams to fuel data-driven decision making and maximize marketing performance. Theresa Kushner on December 15, 2023 Data silos — isolated collections of data within different departments or systems — hinder companies from gaining a complete picture of their customers.  This is the first of two articles exploring … Continue reading Breaking down data silos: A practical guide to integrated marketing data →