— September 18, 2017
Nearly a third of the world uses social media regularly, and 92 percent of marketers claim it’s important to their business (source: Hubspot), so it’s not surprising that so many companies are ready to invest in social channels as a way to reach consumers. However, many organizations are too busy doing what they do best to focus on bringing social media marketing into the fold; instead they outsource their social media management to outside firms.
How do you know what to look for in a social media partner? Keep reading for 15 questions to ask any agency you consider hiring to manage your social channels.
15 Questions to Ask a Potential Social Media Partner
It’s important to make an informed decision before hiring a social media agency or consultant. These questions will give you a strong understanding of exactly what they’ll provide, what your involvement would be and how the two of you would work together.
1. Who will be managing my social media account(s)?
When you talk to an agency or firm about managing your business’ social media marketing, make sure you ask who will manage your account(s). Will they have a dedicated team member focused on your company or will they have a few people working on it? Who do you contact if you have questions or new information about your business? Do those that will be involved have experience managing these types of social media campaigns?
2. Do you develop a social media strategy? How do you do this?
It’s really important to have a social media strategy in place before you begin your campaign. This provides a roadmap for which platforms you’ll focus on, how often you’ll update those pages, when updates will go live and what type of content you’ll be sharing.
If you’re talking to a social media expert that doesn’t create a strategy or can’t provide a brief overview of how they create one, move onto another potential partner.
3. Do I need to provide the content?
It’s really important to establish what exactly you’re responsible for providing during your social media campaign. Will the firm or agency provide images or video for your Instagram or Facebook account? Do you need to send relevant industry news or will they find it for you?
Their answers will give you insight into what the demands on your time will be as you begin working together.
4. Is the content you create shared or used with other businesses, or is it unique and exclusive to my company?
So many social media agencies out there use the exact same content for all of their clients – or even themselves! In fact, many subscribe to third-party vendors that create content for them, as well as other firms.
If you want your business to stand out in the sea of social media content, it’s important your pages share unique content that is completely customized to your brand. If the possible partner you’re considering can’t provide this, it’s time to talk to someone else.
5. How do you develop social media updates, images and other content for my brand?
This question will provide you with some insight into the agency’s process. Do they have a team of graphic designers creating content for all their clients, or will you have a dedicated team member crafting images and updates based on their first-hand knowledge of your company?
6. What types of content will you be posting? Will all the updates be about my business?
Although you’re using social media to promote your brand, it’s important every update isn’t about your business. Remember, the key to social media is being social. Would you be interested in following a page that only talks about itself all the time?
Instead, it’s better to strike a balance between updates that provide something of value specifically for your followers (such as an interesting article, inspiring quote or funny meme) and updates that are directly promotional. At Three Girls Media, we subscribe to the 80/20 rule, which means 20 percent of the updates are all about your business, and the remaining 80 percent of the updates share news, images or videos related to your industry, but not specifically about your company.
7. Will the content have my brand’s voice/personality?
This goes back to ensuring your social media content is carefully crafted to reflect your business – and only your business. Any social media expert you hire should have the abilities to learn your brand’s voice (or personality) and craft each and every piece of content to fit within that voice.
8. How will I know what you are posting on my social media channels? Will I see updates before they go live?
Before you hire a social media partner, it’s important you establish clear expectations. While some businesses may prefer not to spend the time reviewing updates before they go live, it’s an important step in quality control. By spending a few minutes looking over the content before it goes live on your page, you can make sure it’s accurate to both your industry and your brand.
9. Will you be posting different content on each of my social networks? How do you tailor updates for each platform?
While some subscribe to the “one and done” approach to social media, in which you share the exact same update on every channel, this is actually a bad strategy. Each social media platform has its own culture; it’s important your updates are crafted to make the most of the network’s capabilities, as well as the “language” of the channel.
For example, on Twitter it’s perfectly acceptable to see an update like this:
However, on LinkedIn you would want to write it more like this:
As you can see, there’s value in sharing the exact same quote in different ways depending on where you plan to share it. Any social media expert that tells you to just post the same update on all your platforms isn’t worth your time.
10. How will you set my brand apart from my competitors? Do you look at what they are posting, too?
This is a fantastic question to ask to find out how much research your possible social media partner will put into your account. Will they take the time to see what your competition is doing well, or what they’re not doing well? Will they use what they see to inspire creativity on behalf of your brand?
11. Will my social media followers see that it’s not me posting the content?
This is a question we hear all the time at Three Girls Media. On some platforms (such as Twitter and Instagram), you’d share the login information with your social media manager so they can post on your behalf; on others (such as Facebook and LinkedIn), you’d give them access to your brand’s page so they can post updates as the brand. On these channels, you might see who exactly shared the update based on the admin data, but you can rest assured your followers just see the update is from your company.
12. Who responds to my followers’ questions, comments and messages?
This is another important expectation to establish. Will the social media agency you hire monitor your account for interaction? What do they do if you receive a question, comment or message? Will they expect you to respond, or will they take care of it for you?
13. How much will my fan base grow, and how quickly?
Before your campaign begins, it’s important to establish clear expectations and measurable goals. A lot of your social media growth will depend on a variety of factors, such as how often you’re updating the page, if you’re running an ad campaign at the same time, etc. Still, take the time to ask this question so you can establish reasonable expectations with your social media partner.
14. How often do you review my analytics? Which analytics will you be looking at? What does success look like?
It’s really important your social media manager takes the time to review your analytics regularly – at least every 4-6 weeks; this provides them helpful data to tweak the strategy to make it stronger as you go. Before you begin your campaign, be clear about how often they’ll review analytics, which data they’ll focus on and how they’ll use that to revise the strategy. Make sure they know if you want to be involved in this process, too.
15. What other digital tactics would complement my company’s social media? Do you offer those services as well? How customized are they to my brand?
Social media is simply one facet of content marketing, which is a powerful way to raise your company’s online visibility. In addition to investing in social media, you may want to consider blogging, email marketing and social media advertising. Ask your potential social media partner if these are services they provide as well, and if they can cross-promote your content across these channels to make the most of your investment.
As you can tell, there are a lot of details to ask about before hiring a social media partner. Do you want to know more about the value of social media marketing for your business? See these three posts for details about the value of this type of marketing, and contact us to find out how we might be able to help manage your company’s social media channels!