— March 7, 2019
Looking for “agency hacks”? Everyone wants a shortcut in life—but hard problems rarely have easy solutions. That’s especially true at agencies, which have a lot of moving parts.
You want true agency shortcuts? OK, my business shortcuts are simple—but they’re rarely easy.
10 Smarter Shortcuts for Agencies
1) Focus on profits instead of revenue or head-count growth. For some agency owners, it’s about optimizing take-home pay (rather than profits). But ultimately, having more revenue and more employees doesn’t automatically mean a better life for you.
2) Confront problems head-on. (This includes issues around personnel, clients, and your business partner.) When you avoid confrontation, the problems just get worse.
3) Stop expecting your employees to read your mind. Instead, be clear about what you expect.
4) Don’t automatically say “yes” to client requests. It’s OK to say, “Let me think about it; I’ll get back to you tomorrow.” (Spoiler: They usually weren’t expecting it to be free in the first place! You’re the one who assumed they wanted a freebie!)
5) Never stop your agency’s self-marketing. Otherwise, your sales pipeline will go dry, and you’ll regret it… after it’s too late.
6) Hire slow, fire fast. This one’s a classic—yet so many people wait too long to terminate employees who aren’t working out. Most of the time, the agency leader says they knew early the employee wasn’t a fit… but it was easier to avoid the hard conversations.
7) Prioritize “revenue-per-FTE” instead of raw revenue. Revenue per FTE conveys your agency’s efficiency in generating revenue. For example, $ 2 million in services revenue from five employees is impressive… but if that revenue required 25 employees, you’re on track to go out of business.
8) Keep building your emergency cash reserves. How much? Conservatively, a year of expenses. Less conservatively, six months. Dangerously, less than three months.
9) Think twice about fancy office upfits. There are short-term benefits while you’re in the space, but it’s not an “investment.” I know an agency that liquidated surplus Aeron chairs—$ 750 new—for a mere $ 80 apiece. And no one wanted to buy their expensive custom conference table.
10) Don’t keep a company car. Your agency doesn’t need it; it’s just your ego speaking. Sometimes, I see agencies lease a car as, effectively, a form of owner compensation. OK, but be honest with yourself—it’s vanity, not a legitimate “business need.”
Question: What are your true “agency hacks”?