Tag Archives: Agency

A Complete Guide to Standardizing Your Agency Processes

Hannah Ouzer — August 24, 2018 — August 24, 2018 Standardizing your agency’s processes can make you more productive and remove inefficiencies. This guide will show you how you can standardize your agency’s processes, regardless of your current size. “Standardization”, Jeffrey Liker writes in The Toyota Way, “is the basis for continuous improvement and quality.” … Continue reading A Complete Guide to Standardizing Your Agency Processes

How to Get Employees to Take Ownership at Your Agency (Part 3)

Karl Sakas — July 31, 2018 Follow @KarlSakas — July 31, 2018 Here’s how to get your employees to take ownership! Tired of employees who don’t take ownership of their work at your agency? This three-part article series is for you! First, I introduced the Owner vs. Employee mindset gap—and why employees’ instant-gratification decisions can … Continue reading How to Get Employees to Take Ownership at Your Agency (Part 3)