Tag Archives: work

That Agile Training Course Probably Wont Work…

Jay Rahman — March 12, 2020 ‘So’ – I asked, ‘How was the training course?’ ‘Amazing’, said the newly minted ‘Super Agile Scrums Mechanical Engineer’. ‘Cool, what did you learn…? ‘ ‘I learned about all this amazing agile scrum stuff!’ replied the eager chap ‘Great,’ I smiled, ’so what are you doing differently?’ ‘Excuse me?’ … Continue reading That Agile Training Course Probably Wont Work…

Call Center Improvement Strategies that Work: 4 Ways to Offer Your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises

Veronica Krieg — March 9, 2020 Have you ever heard of Flashbulb memory? Flashbulb memory is our tendency, as humans, to only remember experiences where our emotions run high. The thrilling time we went skydiving. The upset we felt when we didn’t get that promotion. Or, the infuriating call we had with a red-hot customer … Continue reading Call Center Improvement Strategies that Work: 4 Ways to Offer Your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises

Leaders, This is How to Help Ensure a Productive Work Culture

Liz Kislik — March 6, 2020 Scott McCarthy, from the Moving Forward Leadership podcast, and I talked recently about leaders’ responsibility to sustain a productive work culture, even when individuals behave in countercultural or unnecessarily disruptive ways. We agreed that coming up with effective ways to work things out is not an intuitive process. These … Continue reading Leaders, This is How to Help Ensure a Productive Work Culture

Why Top-Performing Companies Don’t Have to Talk About How Great It Is to Work There

Alex Castro — February 13, 2020 When you’re recruiting for Apple, you don’t need to talk about how great your culture, fulfillment, purpose, and values are—you show it. You exude these qualities in everything you do, every day, without needing to stop and explain why people love working there. People want to work for winners. … Continue reading Why Top-Performing Companies Don’t Have to Talk About How Great It Is to Work There