Laura Krajewski — May 3, 2020 Some days I hit about 4 p.m. and realize I haven’t really talked to anyone all day. Sure, I’ve sent a couple Slack messages and responded to emails. But, when you’re working from home, real human interaction can be hard to find. Especially in our COVID-19 reality, there are … Continue reading Boosting Morale for your Work at Home Call Center: 4 Ways to Reinforce Engagement and Connection with your Remote Team
Tag Archives: work
Remote Work: Everything You Need to Know
Kellie Wong — May 1, 2020 According to research completed by Global Workplace Analytics, there were five million people working from home at least 50 percent of the time in 2018. This represents an increase of 173 percent over the course of 13 years and it’s only growing at a more rapid rate. As organizations … Continue reading Remote Work: Everything You Need to Know
The Pros and Cons of Making Remote Work Permanent
Gretchen Gordon — May 1, 2020 Working remotely has suddenly become the new normal, and I suspect many leaders have discovered that this remote work thing can actually work, even once the current crisis is resolved. It could permanently transform the workplace allowing for more flexible working arrangements and work from home options. But as … Continue reading The Pros and Cons of Making Remote Work Permanent
Customer Retention Strategies That Work in Uncertain Times
Mia Jacobs — May 1, 2020 Change is one of the few constants in life, especially in business. Enterprises that are able to adapt to change will be able to withstand not only the small fluctuations of everyday operations, but also sudden major disruptions. A global pandemic is but one possibility here; natural disasters and … Continue reading Customer Retention Strategies That Work in Uncertain Times
Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives
Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives
Tackling the Challenges of Managing Remote Work: 4 Work from Home Best Practice Tips to Guide your Remote Team to Success
Laura Krajewski — April 26, 2020 Most of us have been working from home for over a month, some longer. We’re all living with the challenges of remote work alongside our entire families. Twitter is full of stories of our new normal. A woman, accidentally unmuted, talking to her cat during a large conference call. … Continue reading Tackling the Challenges of Managing Remote Work: 4 Work from Home Best Practice Tips to Guide your Remote Team to Success
12 Best Work From Home Tools For Those Who Want to Make Their Work Count
Vartika Kashyap — April 24, 2020 Who would have thought just a few weeks ago that so many nations would come to a standstill (almost) due to the rapid spread of the pandemic i.e. COVID-19. Life is no more about getting dressed for the office in the morning, spending a long time commuting, working with … Continue reading 12 Best Work From Home Tools For Those Who Want to Make Their Work Count
Remote Work Risks for Small Businesses [Infographic]
Paul Lipman — April 21, 2020 In the wake of COVID-19, cybercriminals have been quick to exploit the sudden increase in remote workers. Haphazard, makeshift or non-existent cybersecurity has left many businesses unprotected. However, small businesses are particularly underprepared for the abrupt shift. Cybersecurity is often low priority for small and medium businesses who need … Continue reading Remote Work Risks for Small Businesses [Infographic]
5 Time Management & Productivity Techniques to Charge through Challenges and Keep your Work From Home Call Center Operating at its Peak
Veronica Krieg — April 21, 2020 I’m sitting in my guest-room-turned-office in week four (or is it five?) of our nationwide push to keep people home and communities safe. While the days blend together and my routine begs for a shakeup, work continues. But for those of us lucky enough to have the option for … Continue reading 5 Time Management & Productivity Techniques to Charge through Challenges and Keep your Work From Home Call Center Operating at its Peak
4 Tools for Entrepreneurs to Work Remotely
Susan Gilbert — April 16, 2020 Today I have some tools to help entrepreneurs become productive in a remote environment. Running a business from home or on the go can be a challenge if you don’t have the right tools in place to organize your time and efforts. You can make your day more efficient … Continue reading 4 Tools for Entrepreneurs to Work Remotely
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