Marcy MaslovMarch 25, 2015 You receive an email from Big Boss requiring you to complete mandatory supervisor training by the end of the month. You reply that you’re exempt since you’ve been a supervisor for more than 20 years. How does this attitude affect the ethics of your team and organization? -e-Factor!® scenario Why do … Continue reading Experienced Supervisors Vs Mandatory Training
Jodi BeuderMarch 10, 2015 Many of us have suffered through bad managers. Whether it was in our first job at a burger shack or in our professional careers, being directed by a manager who lacks the personnel or motivational skills can have lasting, deleterious effects. There is a reason the television series “The Office” was … Continue reading Why Call Center Management Training Matters
Joanna JonesMarch 2, 2015 Humans are a hard-headed bunch. We learn through repetition. We learn through repetition. We learn through repetition. It’s no wonder, then, why upper management balks at having to spend resources on training, because most training programs are a one-hit wonder. It’s easy to sympathize with the hesitation to invest more into … Continue reading Training is More Than a One-Hit Wonder
Paul JohnsFebruary 11, 2015 Social media is rapidly maturing and has emerged as a major new customer support channel — one controlled by the customer, not your company. For some major brands, social media now makes up 10% of all inbound volume, and is still seeing swift adoption as most customers move to ‘social first’ forms of … Continue reading Social Media Contact Centers: What New Teams, Training and Processes Will Be Needed?
Eric HarshFebruary 9, 2015 What happens when training is “over?” The audience walks out of the classroom or clicks out of the screen on the computer, then what? They return to their jobs and lives, and the training is quickly forgotten. The concepts presented are so frequently lost when the training course is over. So, … Continue reading It’s Not Just About Training — It’s Coaching & Nurturing
Casey MulqueenFebruary 3, 2015 In 2014, when the Seahawks claimed their first Super Bowl win in history, many wondered what the secret was behind their newfound success. Coach Pete Carroll credits mindfulness training for his team’s resiliency – their ability to press forward in the face of defeat. Now, one year later, they will be … Continue reading Putting the Seahawks’ Resilience Training to the Test
The proficiency of a company’s sales team lays the foundation of its future. Unless the sales team is able to convince potential customers by effectively explaining the benefits of the offer, no company can hope to survive in today’s highly competitive environment. Every company understands the significance of its sales team and makes every possible … Continue reading Online Sales Training ? Cost Efficient yet Effective
Thinktank InfoTech can help you in offering smart training just as Google is getting high ranking by clearing latest seo concepts with practical seo examples. Seo training classes with depth knowledge from experienced group of search engine optimizers are the successful improvement of any seo concept and search engine rankings. 9 April 2011, www. Thinktankinfo.com … Continue reading Smart Training To Beat Google Seo World From Think Tank Seo World
If you are great in selling just about any products or services online, you can share your knowledge to people who would like to follow your footsteps. Offer sales training using the internet as your medium. Here’s how you can explode your online sales training: 1. The first thing that you need to do is … Continue reading Online Sales Training – Revealed – 5 High Impact Steps to Explode Your Online Sales Training
Once you have begun your network marketing training and are on the verge of starting out in your own MLM business, you may be told by your upline that everyone should be considered as a prospect. There are many myths about the MLM and network marketing training, the most common myth, however, is the “friends … Continue reading Network Marketing Training – The Number One MLM Training Myth
