Tag Archives: Tips

How to Manage a Contact Center During an Acquisition: 5 Tips to Ease the Transition for Your Agents and Customers

Veronica Krieg — March 3, 2020 People are wired to process change in one of two ways: opportunity or threat. When things shift around us, we either embrace the change and run with it, or we tense up and grasp on to feelings of fear and anxiety. Take today, for example. It’s snowing here in … Continue reading How to Manage a Contact Center During an Acquisition: 5 Tips to Ease the Transition for Your Agents and Customers

Invoice Communication Tips: What to Say to Get Paid Faster

Albert Costill — February 28, 2020 Communicating with your clients or customers isn’t always the easiest of tasks. While a majority of them are awesome, you do encounter those clients who are demanding and overly emotional. Even worse, there are some who are constantly late on paying an invoice. Sometimes, there’s no way around this. … Continue reading Invoice Communication Tips: What to Say to Get Paid Faster

5 Tips to Conquer Employee Engagement in 2020

Anjan Pathak — February 26, 2020 Most top companies have already realized that modern employees demand personalized working experience. According to Gartner, 2020 is going to be all about the ‘voice of the employee.’ This leads to organizations getting more profound insights into their employee engagement levels. Their ideas have shifted from how their committed … Continue reading 5 Tips to Conquer Employee Engagement in 2020

Customer Retention Tips: Update Your Unresponsive Customer Email Addresses

Keith Reinhardt — February 26, 2020 As a marketer, you know customer retention is just as important as acquisition. What steps is your company taking to stay top of mind with customers and keep them coming back? If it’s not already, email recovery should be a critical part of your customer retention strategy. Recovery is … Continue reading Customer Retention Tips: Update Your Unresponsive Customer Email Addresses

3 tips for optimizing paid social campaigns for seasonality

How retailers can make their seasonal social ad dollars go further. Taylor Peterson on February 24, 2020  Planning your paid social campaigns well ahead of your peak periods — whether seasonal, holiday or promotional — help ensure you hit your goals. Michelle Stinson Ross, marketing operations director at Apogee Results, offered tips on how advertisers … Continue reading 3 tips for optimizing paid social campaigns for seasonality

Improve your Instagram Profile With These 6 Helpful Tips  

Marlee Stein — February 22, 2020 Social media platforms have become a necessity in marketing plans for companies across the globe. We are living in a digitally fuelled and visually infused society, where connections are being made purely online. If you haven’t already established a social presence, it’s easy to understand how and why you … Continue reading Improve your Instagram Profile With These 6 Helpful Tips