Tag Archives: Team

Is it time to add a Journey Manager to your customer experience team?

Customer experience expert Kerry Bodine says companies need to adopt a customer journey mindset to break down silos and truly serve customers. Amy Gesenhues on November 6, 2019 Product managers have long been part of product marketing teams, but Kerry Bodine, customer experience expert and coach, says it’s time for businesses to consider a new … Continue reading Is it time to add a Journey Manager to your customer experience team? →

Collaboration Tools That Will Enhance Virtual Team Productivity

Rick Lepsinger — September 30, 2019 Follow @onpoint_llc Working in virtual teams has become the “new normal” of business life today. Remotely distributed teams allow organizations to leverage their workforce more effectively and bring the most talented and knowledgeable people together to address their most pressing problems. At first glance, managing a virtual team may … Continue reading Collaboration Tools That Will Enhance Virtual Team Productivity →