Tag Archives: Steps

5 Steps to a Goal-Crushing Lead Generation Process

Matt Buchanan July 1, 2021 The process you use to create quality content and appealing offers for lead generation affects whether or not you generate leads. But the process behind acquiring, qualifying, and converting those leads into sales requires even closer attention. This area of your daily operations needs continual improvement to connect the content … Continue reading 5 Steps to a Goal-Crushing Lead Generation Process

4 Steps to Build a Call Center Training Program that Works

Laura Krajewski June 28, 2021 Designing an effective training program in a call center is no easy task. Sure, your onboarding may be sufficient for new hires. But as those new hires become seasoned employees, their initial training fades, and you need to supplement it with new knowledge. Why? Well-trained call center agents are essential … Continue reading 4 Steps to Build a Call Center Training Program that Works

Taking Steps toward a Long-Lasting Culture of Inclusion and Equality in Your Call Center

Laura Krajewski June 23, 2021 Workplace culture, safety and equality is critical to running a successful call center. It shapes employee engagement and retention, it affects the perception prospective hires have about your company. And for call centers, which are plagued by some unfortunate statistics (74% of call center agents are at risk of burnout … Continue reading Taking Steps toward a Long-Lasting Culture of Inclusion and Equality in Your Call Center

Digital Business in 6 Easy Steps to Achieve Your Goals

Angela Hausman, PhD June 18, 2021 Starting a new digital business is scary but many unemployed workers decided the pandemic offered a great opportunity to work for themselves. Dubbed ‘the COVID entrepreneurs’, more than 4.4 million new digital businesses started over the last year, as a result of the global pandemic and changing employment patterns. … Continue reading Digital Business in 6 Easy Steps to Achieve Your Goals

7 Tactical Steps to Find Your Calm When It’s Already Hit the Fan

Nichole Kelly May 22, 2021 Any leader worth their weight has taken a risk that failed, miserably. They’ve faced the inevitable, OMG…this is really happening to us right now. It may have been a bad business idea, or a questionable decision that led to undesirable outcomes or even an existential threat that is completely out … Continue reading 7 Tactical Steps to Find Your Calm When It’s Already Hit the Fan

Overwhelmed by Data? 6 Steps to an Easier Financial Marketing Future

Emilie Totten May 8, 2021 The dream of many investment management marketers is to efficiently use data to create content that drives engagement and generate insights that support strategic decision-making. While those are both possible in theory, often reality looks very different. Most firms struggle with data that is unwieldy, overwhelming and underutilized. In fact, … Continue reading Overwhelmed by Data? 6 Steps to an Easier Financial Marketing Future