For an estimated $10 a month, subscribers will get an ad-free viewing experience, as well as be able to store videos offline. Amy Gesenhues on April 8, 2015 Bloomua / Shutterstock.com A paid subscription service from YouTube appears to be just around the corner. The Verge reported today YouTube will soon be launching an ad-free … Continue reading YouTube To Launch Ad-Free Paid Subscription Service This Year
Tricia MorrisApril 7, 2015 In 2012, an IBM survey of approximately 1,700 CEOs around the globe predicted that social media would become the number two customer interaction channel behind phone somewhere between 2015 and 2017. A 2012 Gartner Predicts said that by 2014, refusing to communicate with customers on social media would be as harmful … Continue reading Social Customer Service: Brands May Not Love It, But They Cannot Leave It
Jessica KornfeindApril 3, 2015 When it comes to running a successful business, customer service is the new norm. From its roots in the first call centers ever established to the evolving social media outlets, customer service has proven that no boundary is too stiff when providing an amazing customer experience. So what exactly is an … Continue reading Quality Customer Service Is Your Key To Success [Infographic]
Ryan ScottApril 3, 2015 In December, Points of Light and Bloomberg LP released the 2014 Civic 50—a list of the most community-minded companies in the country. The Civic 50 sets the standard for corporate citizenship, honoring companies that are effectively giving their time, talent and resources to improve lives in the communities where they do … Continue reading How Do You Create A Culture of Service?
Richard ShapiroMarch 21, 2015 If I go into a pet store, I expect the people working there to love animals. That makes sense to me. Taking care of dogs, cats, birds, and fish can be fun but there are chores involved. Cleaning out a cage or bathing a dirty dog requires passion. When a pet … Continue reading Hire People Who Are Passionate About Customer Service
Harry RollasonMarch 13, 2015 From our analysis, it is clear that 2014 was the year that social customer service grew up. The increases in the number of customers using social media as their primary customer service channel was matched by company uptake, with many implementing more established and integrated social customer service strategies. With 55 … Continue reading The State Of Social Customer Service [Infographic]
John CameronMarch 11, 2015 In a recent Aberdeen study, 82 percent of organizations identified mobility as a strategic initiative to gather real-time intelligence for issue resolution. Field techs are increasingly leveraging mobile devices for tasks that previously required time-intensive phone calls and paperwork. Today this technology is helping to streamline the workflow by mitigating daily … Continue reading Streamlining the Workflow in Field Service
Jessica KornfeindMarch 7, 2015 If you’ve watched #Socialnomics2015, you’ve seen the stats: More people own a mobile device than a toothbrush. Mobile and social are merging. Facebook has a higher population than China. Access to social media is easier than ever. Social media isn’t the way of the future, is the way of now. Companies … Continue reading Social Media Care: Customer Service Expedited
Kevin FredrickMarch 6, 2015 Social media sites are some of the most-used in the world, with Twitter sitting firmly in the top five. According to Twitter, there are 288 million active Twitter users, and more than 500 million tweets are sent every day. Is your business using this popular communication channel to support your customers? Here are 4 ways to … Continue reading 4 Ways to Provide Great Customer Service On Twitter
Dave LandryMarch 5, 2015 Technology has improved many areas of marketing, and customer relationship management is no exception. Rather than dialing a number and sending an email, users now more than ever, ask for a product information, look for help and search for solutions via the web. Whether it’s social media or a company’s website, … Continue reading Why You Need Social Media Customer Service [Infographic]
