May 16, 2024 Naming a brand can cost more than $50,000. This new AI-powered service will do it for much less Two branding pros are looking to upend the agency model and take the pain out of the name game. BY Zachary Petit Mark Liney won’t name the names, but he can’t shake the memory … Continue reading Naming a brand can cost more than $50,000. This new AI-powered service will do it for much less
Salesforce adds information from third-party systems to Service Cloud in addition to the data available in Data Cloud. Kim Davis on May 6, 2024 Salesforce announced a new source of intelligence for service agents, Unified Knowledge. The solution aggregates information from third-party sources and makes it available in Salesforce, complementing the customer data … Continue reading Salesforce delivers Unified Knowledge to service agents
The latest updates will help you transform business operations with AI-assisted workflows and big service updates. Tyler Samani-Sprunk on May 3, 2024 The April 2024 HubSpot updates introduce a variety of features designed to streamline your team’s workflows and improve customer interactions through advanced automation and integration capabilities. Here’s what’s new. This month’s releases … Continue reading HubSpot’s April 2024 updates: More AI tools, refined service features and more
April 30, 2024 AI chatbots are taking over customer service, but most of us would rather wait for a human Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. BY Christopher Zara “Please hold for the next available agent.” For busy … Continue reading AI chatbots are taking over customer service, but most of us would rather wait for a human
Newsletter service Ghost will support the fediverse protocol ActivityPub The move could bring “tens of millions” of people into the fediverse. karissa bell Tue, Apr 23, 2024 Ghost Newsletter platform Ghost is the latest service to pledge support for ActivityPub, the open source protocol powering the fediverse. The company announced Monday it would add … Continue reading Newsletter service Ghost will support the fediverse protocol ActivityPub
Google Gemini chatbots are coming to a customer service interaction near you Best Buy, IHG Hotels and other companies are making their own Gemini-powered chatbots. Mariella Moon Tue, Apr 9, 2024 Google More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud … Continue reading Google Gemini chatbots are coming to a customer service interaction near you
ESPN, Fox, and Warner Bros. Discovery are launching a streaming service just for sports this fall The name of the service and pricing will be announced later this year. Pranav Dixit Wed, Feb 7, 2024 ASSOCIATED PRESS Three of the biggest sports TV companies in the US — ESPN, Fox, and Warner Bros. Discovery … Continue reading ESPN, Fox, and Warner Bros. Discovery are launching a streaming service just for sports this fall
Marketers say Google ad reps don’t seem to know much about services, can’t get routine problems corrected and use scare tactics to sell. Nicola Agius on January 16, 2024 Google Ads customer service has plummeted to an unacceptable all-time low, according to marketers. From incorrect account suspensions to sales calls “aggressively” pushing automation to confusion … Continue reading Marketers fume as Google Ads’ customer service hits ‘all-time low’
By Steven Melendez November 29, 2023 On Wednesday, Apple unveiled its picks for the top apps and games of 2023, highlighting a collection that focuses heavily on personal exploration and growth. Apps honored in platform-specific categories included the outdoor exploration tool AllTrails for iPhone, the workout guide SmartGym for Apple Watch, beauty planning app … Continue reading Apple’s apps of the year include a hiking guide, a unique streaming service, and more
Empathy in AI: The Future of Customer Service Vikrant Bhalodia / Last Updated: Nov 24, 2023 Artificial intelligence (AI) is revolutionizing the way we live our lives. From self-driving cars to virtual personal assistants like Siri and Alexa, AI technologies are increasingly integrated into our daily activities. One area where AI is proving particularly … Continue reading Empathy in AI: The Future of Customer Service
