Tag Archives: Service

3 actions to prepare for machine customers in service organizations

There are more machines with the potential to act as customers than humans on the planet. Here’s how to handle them. Christopher Sladdin on October 25, 2022 Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or … Continue reading 3 actions to prepare for machine customers in service organizations

IRS paper backlog and horrendous phone service are top priorities with new funding, TAS says

By Christopher Zara September 14, 2022 Our long national nightmare may not be over yet for millions of Americans who are still waiting for the Internal Revenue Service (IRS) to process their tax returns, but at least help is on the way.   That’s the newest message from Erin Collins, the national taxpayer advocate, who … Continue reading IRS paper backlog and horrendous phone service are top priorities with new funding, TAS says

Google Shutters Stadia Cloud Gaming Service, Plans To Use Tech Elsewhere

Google Shutters Stadia Cloud Gaming Service, Plans To Use Tech Elsewhere by Laurie Sullivan  @lauriesullivan, September 29, 2022 Google announced plans to shut down its cloud gaming service Stadia on January 18, 2023, to shed costs. Phil Harrison, VP and GM at Stadia, wrote in a post that the service has not “gained the traction … Continue reading Google Shutters Stadia Cloud Gaming Service, Plans To Use Tech Elsewhere

Use these services to get quicker customer service calls

By Jared Newman September 10, 2022 The next time you need a company’s contact number and don’t want to bother navigating through labyrinthine websites, head to the Elliot Advocacy Contact List instead. Here you’ll find the customer service numbers for hundreds of companies, sorted into categories, such as airlines, cable providers, hotels, and computer makers. The … Continue reading Use these services to get quicker customer service calls

Instacart’s ‘Big & Bulky’ service lets you order big and bulky items

Instacart offers 30-minute deliveries in some US cities Chicago, LA and San Francisco are some of the metros where the option is available. I. Bonifacic @igorbonifacic   Instacart For those situations where even a well-stocked pantry can’t get you out of a bind, Instacart is introducing a new priority delivery option. Starting today in more … Continue reading Instacart’s ‘Big & Bulky’ service lets you order big and bulky items

Amazon decision to use Nielsen is big boost for beleaguered rating service

“Thursday Night Football” on Amazon’s CTV Prime Video will be company’s first time measuring live streaming ratings. Constantine von Hoffman on August 18, 2022 Nielsen got a big win this week when Amazon picked it to measure ratings of Prime Video’s “Thursday Night Football.” The three-year deal marks the first time a live streaming program … Continue reading Amazon decision to use Nielsen is big boost for beleaguered rating service