Tag Archives: Service

How to plan for problems with proactive customer service

45% of responses require additional resources and can harm customer trust in the business. Constantine von Hoffman on April 11, 2022 Proactive customer service is generally very popular with consumers, one study by InContact found it had an 87% approval rate. This makes it very popular among marketers, who find it useful for increasing sales … Continue reading How to plan for problems with proactive customer service

Salesforce Unveils Service, Marketing Cloud Enhancements Driven By AI

Salesforce Unveils Service, Marketing Cloud Enhancements Driven By AI by Ray Schultz , April 6, 2022 Salesforce has debuted new features to its Service and Marketing Cloud platforms that it says can humanize the customer experience. Included is an enhancement that allows brands to shift from email open rates as a metric. The changes are … Continue reading Salesforce Unveils Service, Marketing Cloud Enhancements Driven By AI

Best Field Service Management Software : Top 10 For 2022

Krishi Chowdary Last updated: 25 March 2022 Ever since the global pandemic brought remote working into the corporate sector, more and more businesses have realized the benefits of operating virtually through field service management software. By automating everyday business operations like dispatching workers to a field task, managing product inventory, scheduling projects, and communicating with … Continue reading Best Field Service Management Software : Top 10 For 2022

Intercom introduces new customer service and insights products

New Intercom Surveys and Switch aim at expanding the omnichannel service experience. Chris Wood on March 24, 2022 Today, customer engagement software company Intercom launched two new products – Surveys, a real-time insights tool, and Switch, a tool that transfers customers from a phone queue to Intercom’s Messenger support. They also announced a redesign of … Continue reading Intercom introduces new customer service and insights products

News Veracity Ratings Service NewsGuard Diversifies Into PR, Public Affairs

News Veracity Ratings Service NewsGuard Diversifies Into PR, Public Affairs by Joe Mandese  @mp_joemandese, February 23, 2022   News veracity ratings service NewsGuard is diversifying into reputation management, unveiling a deal this morning to integrate its data on the trustworthiness of news sources with Pulsar, a platform analyzing social media conversations and sharing, news, search … Continue reading News Veracity Ratings Service NewsGuard Diversifies Into PR, Public Affairs

BNPL: Brands’ Digital Spend Surpasses Nearly $90M To Advertise Service In 2021

BNPL: Brands’ Digital Spend Surpasses Nearly $90M To Advertise Service In 2021 by Laurie Sullivan  @lauriesullivan, February 2, 2022 Block, formerly known as Square, the payment service founded by Twitter co-founder Jack Dorsey, announced (February 06, 2022) that it had closed the acquisition of the buy now, pay later (BNPL) company Afterpay. It’s a service … Continue reading BNPL: Brands’ Digital Spend Surpasses Nearly $90M To Advertise Service In 2021