By Sam Becker May 17, 2023 Tax season can be a gut check for millions of Americans. Hot off announcing a new pilot program, the Internal Revenue Service (IRS) may also be in for a reality check. This week, the IRS announced that it’s created a new “Direct File” tax-filing option, and will launch … Continue reading IRS free direct file is a nice idea, but lousy customer service could undermine the whole thing
Viz brings mainstream manga to the iPad Megan Lavey-Heaton @savvyliterate Viz Media, LLC introduced its first iPad app this past week, Viz Manga, and it’s something that I’ve personally waited a long time to see.I’ve been a manga fan for years, ever since I saved my allowance as a teen to buy $18 copies … Continue reading VIZ Manga subscription service releases English chapters the same time Japan gets them
Google Launches Assured Open Source Software Service For Free by Laurie Sullivan @lauriesullivan, April 12, 2023 Google on Wednesday announced the general availability of its Assured Open Source Software (OSS) service that helps developers defend against supply chain security attacks by scanning and analyzing software libraries for vulnerabilities. Assured OSS — available for free — … Continue reading Google Launches Assured Open Source Software Service For Free
How to Improve Your Cement Business’s Customer Service Through AI Ali Hasan R. / 06 Mar 2023 More than almost any other industry, concrete and cement drive jobs and infrastructure. About 7.7 million people were employed in construction as of September 2022. That number is only growing: On a year-over-year basis, industry employment increased by 4.2% (or 311,000 … Continue reading How to Improve Your Cement Business’s Customer Service Through AI
Ad Service Startups Will Emerge From Thousands Of Tech Layoffs by Laurie Sullivan @lauriesullivan, February 20, 2023 Nearly two months into the new year, more than 93,000 workers across U.S. tech companies have been laid off in mass job cuts. The numbers from Crunchbase News include Twilio’s 1,500-person cut, DocuSign’s 680-worker cut, and Wix’s 370-person layoff announcements last … Continue reading Ad Service Startups Will Emerge From Thousands Of Tech Layoffs
Nick Summers|@nisummers|November 19, 2020 12:30 PM Google launched Stadia, a streaming service that lets you play high-quality video games, exactly 12 months ago. The launch was met with a mixture of skepticism and disappointment. Was Stadia viable for people with an average-at-best internet connection? Would Google abandon it like Daydream, Reader and so many other … Continue reading Your Google Stadia controller won’t be a paperweight after the service shuts down
Amazon’s Alexa Together caregiver service is available today The subscription uses Alexa devices to help you support loved ones. J. Fingas @jonfingas Amazon You can now use Alexa Together to help take care of aging family members. Amazon has launched the $20 per month ($199 per year) service, with a six-month free trial available … Continue reading Amazon’s Alexa caregiver service now allows custom alerts
There are more machines with the potential to act as customers than humans on the planet. Here’s how to handle them. Christopher Sladdin on October 25, 2022 Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or … Continue reading 3 actions to prepare for machine customers in service organizations
By Christopher Zara September 14, 2022 Our long national nightmare may not be over yet for millions of Americans who are still waiting for the Internal Revenue Service (IRS) to process their tax returns, but at least help is on the way. That’s the newest message from Erin Collins, the national taxpayer advocate, who … Continue reading IRS paper backlog and horrendous phone service are top priorities with new funding, TAS says
Google Shutters Stadia Cloud Gaming Service, Plans To Use Tech Elsewhere by Laurie Sullivan @lauriesullivan, September 29, 2022 Google announced plans to shut down its cloud gaming service Stadia on January 18, 2023, to shed costs. Phil Harrison, VP and GM at Stadia, wrote in a post that the service has not “gained the traction … Continue reading Google Shutters Stadia Cloud Gaming Service, Plans To Use Tech Elsewhere
