Tucker Mathis — February 18, 2020 By listening to customer needs and setting up streamlined ways for customers to interact with your business, you can improve customer satisfaction and boost retention. Small business owners know that the customer is the top priority, but so many tasks demand your time that customer service often gets lost … Continue reading 5 Key Ways to Improve Customer Satisfaction and Boost Retention
Tag Archives: Retention
Acquisition is great, but retention is better
Increasing repeat visitors is far more cost-effective and easier than acquiring new ones. Josh Wetzel on February 14, 2020 The best strategy is not how do we gain more traffic that lands on our site one time but rather, how do we build more engaged relationships with the users who are already there. Increasing … Continue reading Acquisition is great, but retention is better
Are your acquisition efforts the root of your retention issue?
Here are three ways brands can identify and market to the right customers while also reducing churn. Jeremy Korst on January 10, 2020 The issue of customer retention comes up in nearly every conversation with colleagues in a service business or software company. As companies aspire to transition to an ongoing customer relationship and recurring … Continue reading Are your acquisition efforts the root of your retention issue?
Employee Retention Strategies to Implement Right Now
Darleen DeRosa — December 11, 2019 Follow @onpoint_llc Few problems pose more of a threat to an organization’s long-term viability than high turnover. When a company can’t retain its best talent, it must constantly engage in hiring external talent, which can be extremely costly. . Without employee retention strategies, the constant talent churn will make … Continue reading Employee Retention Strategies to Implement Right Now
These 8 Benefits are the Key to Remote Worker Retention
John Rampton — November 4, 2019 Between email, live chat, video, online, and document sharing via the cloud, working from home is a reality for a majority of employees. In fact, the 2017 “State of Remote Work” report found 52 percent of employees work remotely at least once per week. For employees, working remotely helps … Continue reading These 8 Benefits are the Key to Remote Worker Retention
How are User Engagement and Retention Related?
Mia Jacobs — October 1, 2019 It’s simple: engaged users are more likely to stick with your brand. But heightening user engagement to compel renewals year after year isn’t so simple. And if you’re struggling to raise engagement and retention rates through separate initiatives, you may have trouble raising either. User retention is when customers … Continue reading How are User Engagement and Retention Related?
Email marketing and customer retention in the financial services industry
Brands that leverage email marketing will continue to build lasting customer relationships while thwarting the new fintech players from capturing market share. Kyle Henderick on September 23, 2019 It was surprising to learn that more than two in five financial services customers say they rarely or never receive relevant marketing communications from financial services companies … Continue reading Email marketing and customer retention in the financial services industry
How to Build Customer Relationships That Increase Retention and Revenue
Josh Bean — August 22, 2019 — August 22, 2019 rawpixel / Pixabay Think about the brands you’re most loyal to. Why did you become a return customer? What motivates you to purchase products or services from one company over another? Most consumers are loyal to brands they feel like they know and trust. This … Continue reading How to Build Customer Relationships That Increase Retention and Revenue
How to Improve Employee Retention with Maslow’s Hierarchy
Steven Imke — July 15, 2019 Follow @SteveImke — July 15, 2019 There are two types of employee turnover-avoidable and unavoidable. For unavoidable turnovers, such as when a person dies or retires, there is very little a company can do to prevent it. However, too many businesses simply focus on the recruiting end and fail … Continue reading How to Improve Employee Retention with Maslow’s Hierarchy
7 Client Retention Tactics That Are Guaranteed to Grow Your Agency
Larry Kim — July 10, 2019 Follow @larrykim — July 10, 2019 Growing an agency starts with the right mindset, a topic that I cover in the article, How to Scale a Marketing Agency Fast. But that might leave you wondering, what else do I need to grow a digital marketing agency? What kind of … Continue reading 7 Client Retention Tactics That Are Guaranteed to Grow Your Agency
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