Tag Archives: Process

How Blockchain Has Helped Tackle Issues Prevailing in Cumbersome Supply Chain Process

Dilip Kumar Patairya September 5, 2020 Procurement to Pay, P2P, is a step-by-step method that covers the procurement and financial procedures. The initial steps include the procurement of the goods or services. It ends with the payment for the procured goods and services. The procurement to pay process is executed through the Enterprise Resource Planning … Continue reading How Blockchain Has Helped Tackle Issues Prevailing in Cumbersome Supply Chain Process

Who Should Lead the Custom Scoping Process at Your Agency?

Karl Sakas September 5, 2020 Which team members should lead the custom scoping process at your agency? Wondering how to approach scoping at your agency? It’s an important decision—especially around choosing which team members lead the custom scoping process. When the right people “own” scoping, you set the stage for smooth and profitable delivery—and when … Continue reading Who Should Lead the Custom Scoping Process at Your Agency?

Rethinking the Outsourcer Selection Process in the New Normal

Kim Campbell August 25, 2020 Over the years, we’ve written many articles singing the praises of on-site visits with potential customer care outsourcers. We firmly believe that shaking hands with leadership and frontline agents, seeing capabilities in action, and experiencing the corporate culture first-hand are the intangible, immeasurable, yet essential final steps in evaluating and … Continue reading Rethinking the Outsourcer Selection Process in the New Normal

How to Strengthen Your Agency’s Hiring Process During a Pandemic

Drew McLellan August 2, 2020 It doesn’t matter if you’re in a major market or based in a rural area: Attracting and retaining talent is likely a challenge in this unprecedented environment. Many agency owners are stressing over hiring new employees, losing key players, and having to do massive layoffs — all while remote. The … Continue reading How to Strengthen Your Agency’s Hiring Process During a Pandemic

How to Employ the Power of the Debrief Process

Laura Patterson — May 15, 2020 You’re probably familiar with the concept of the post-game analysis. A post-game analysis is part of the debrief process that serves as an opportunity to evaluate performance, identify opportunities for improvement, optimize strategies, and revise processes if necessary. The debrief can be used to analyze and improve any effort … Continue reading How to Employ the Power of the Debrief Process