Tag Archives: Platforms

Collaboration across people, processes, data and platforms: Successful customer journey operations

The key elements of collaboration in customer journey operations and how they contribute to improved customer experiences. Greg Kihlstrom on September 7, 2023 Creating a great customer experience is a top priority for most brands because customers value the entire journey, not just the products or services they purchase. However, delivering on this promise is … Continue reading Collaboration across people, processes, data and platforms: Successful customer journey operations →

The latest AI-powered martech products, platforms and additions

Marketing Platforms

20% to 30% of customer service and support agents will be replaced with generative AI by 2026, according to Gartner. Constantine von Hoffman on August 3, 2023 Before this week’s AI-powered marketing technology releases, here are some interesting and related statistics. 20% to 30% of customer service and support agents will be replaced with generative … Continue reading The latest AI-powered martech products, platforms and additions →

AI in martech: this week’s new features, products and platforms

Marketing Technology

Check out the latest martech offerings powered by artificial intelligence and generative AI that you can start using today. Constantine von Hoffman on May 18, 2023 Artificial intelligence (AI) is sprouting everywhere in marketing technology. While it has been a part of many products for some time, ChatGPT’s launch made the topic white-hot. As a … Continue reading AI in martech: this week’s new features, products and platforms →

Supreme Court bolsters Section 230, shielding tech platforms from liability for harmful posts

Technology Giants

By Laya Neelakandan May 18, 2023 In an unsigned opinion on Thursday, the Supreme Court declined to reinterpret a law that protects social media companies from being held responsible for their users’ posts, effectively dealing a victory for the tech platforms. The law, known as Section 230 of the Communications Decency Act, protects platforms … Continue reading Supreme Court bolsters Section 230, shielding tech platforms from liability for harmful posts →

This week’s AI-powered martech features, products and platforms

AI Marketing Tools

Customer experience, email assistants, programmatic ad fraud detection and more in this week’s roundup of AI products. Constantine von Hoffman on May 11, 2023 Artificial intelligence (AI) is sprouting everywhere in marketing technology. While it has been a part of many products for some time, ChatGPT’s launch made the topic white-hot. As a result, more … Continue reading This week’s AI-powered martech features, products and platforms →

Search Platforms Get Makeovers From All Sides

Search Platforms

Search Platforms Get Makeovers From All Sides by Laurie Sullivan @lauriesullivan, May 5, 2023 Bloomreach launched an algorithm for its Discovery product, intended to increase search relevance for B2B companies. The platform — developed by the commerce experience cloud company — uses natural-language processing (NLP), an algorithm that understands numeric product attributes in a search query, such as … Continue reading Search Platforms Get Makeovers From All Sides →

IAB NewFronts showcases video platforms armed for ‘challenging and unpredictable times’

Regulations

YouTube, Amazon and Samsung Ads announce content and platform innovations for improved measurement and audience reach. Chris Wood on May 2, 2023 This week digital platforms and streaming services are in New York to show off new programming and digital ad opportunities at IAB’s NewFronts. It’s a chance for digital publishers to show how they … Continue reading IAB NewFronts showcases video platforms armed for ‘challenging and unpredictable times’ →

Microsoft ad platforms end support of Twitter tomorrow

Microsoft Advertisement

Move comes four days before Twitter will start charging enterprise users at least $42,000 a month to access its API. Constantine von Hoffman on April 24, 2023 As of tomorrow, Microsoft Advertising and “Smart Campaigns with Multi-platform will no longer support Twitter.” The move comes four days before the social media platform will begin charging … Continue reading Microsoft ad platforms end support of Twitter tomorrow →

This week’s new AI-powered martech products, platforms and features

Marketing Technology

With so many new AI products coming out, it can be hard to keep track of them all. Here’s our roundup of this week’s releases. Constantine von Hoffman on March 30, 2023 Here is a roundup of the AI-powered martech products, platforms and features announced this week, grouped by function. Why we care. Artificial intelligence … Continue reading This week’s new AI-powered martech products, platforms and features →

Looking at AI’s rapid infusion into marketing automation platforms

AI Marketing Tools

Data quality, campaigns/lead management and workflows/integrations are all destined for an upgrade. Milton Hwang on March 23, 2023 This is part one of a four-part series on AI’s infusion into marketing automation platforms. The rapid adoption of generative AI has increased the excitement volume to 11 for martech professionals. AI-enabled enhancements to the core uses … Continue reading Looking at AI’s rapid infusion into marketing automation platforms →