Tag Archives: Operational

5 Tips for Balancing Strategic and Operational Delivery

by Gilda LeicerOctober 1, 2016 Customer Success Managers are accountable for building and nurturing the on-going relationship with clients. This is broadly focused on understanding your client’s key business goals, becoming a trusted advisor, and establishing healthy relationships with decision makers that will drive the direction of your partnership with them. However, in SaaS businesses … Continue reading 5 Tips for Balancing Strategic and Operational Delivery

Why Operational Excellence Control Is Moving To Business Units

by Denise O’Berry December 16, 2015 Follow @deniseoberryDecember 16, 2015 Conventional wisdom tells us that control of transformational programs like Operational Excellence should be rooted in one centralized department to ensure consistency across the enterprise. But surprisingly, according to the 4th Biennial State of the Industry Report from PEX Network, the trend is moving away … Continue reading Why Operational Excellence Control Is Moving To Business Units

Original Intent of Operational Excellence No Longer Applies In Today’s Businesses

Denise O’BerryOctober 26, 2015 Experts have been touting operational excellence (OE) as a key to business success for a couple of decades. Old concepts and methods need to be updated to help companies reach their most excellent state. It’s no longer just focused internally on operational efficiency, cost cutting and consistent, repeatable results. My first … Continue reading Original Intent of Operational Excellence No Longer Applies In Today’s Businesses

The 6 Must-Have Operational Strategies to Dominate Omnichannel Ecommerce

Tracey WallaceAugust 18, 2015 In today’s state of ecommerce, marketplaces are becoming the norm for up-and-coming online sellers, and brand awareness rests almost wholly with legacy brands. There is nothing wrong on the surface with marketplace success. In fact, the benefits are numerous for smaller shops: you get to cast a wider net to an … Continue reading The 6 Must-Have Operational Strategies to Dominate Omnichannel Ecommerce