Need to improve your SEO processes for scalability? Columnist Jim Yu shows how the Six Sigma framework can help. Jim Yu on September 8, 2016 From algorithmic changes to evolving consumer behavior, the SEO market is synonymous with change. Each year, marketers must revise their strategies as they keep up with the latest developments in … Continue reading SEO Six Sigma: 5 ways to scale your enterprise operation
by David Bowen March 10, 2016March 10, 2016 In the classic 1978 HBR article, “Where does the customer fit in a service operation?” Richard Chase described the impact of high or low customer contact on the efficiency of the service production system. The article also posed the question, “What do you, (a service operation), have … Continue reading Where Does the Employee Fit in a Service Operation?