Ian NewcombeJuly 29, 2015 Customers appreciate an easy product returns process, and multi-channel returns can be a huge selling point. High volumes of product returns are nothing new in direct retailing. Catalogue shoppers have been sending back unwanted purchases for decades. Online shopping has simply given the quantities a massive boost. Even more so than (July … Continue reading Managing Multi-channel Returns: The Low Down
Eric StrongJuly 21, 2015 This article is mainly for department heads and business owners who employ full time creative professionals. Although, it should be noted that much of this information will be helpful for employers dealing with freelance professionals and even spouses of creative professionals. There are many different types of creative people, some are … Continue reading Why Creative Professionals Will Always Have Work – Tips for Managing an Ever-Growing List of Projects
Lee FrederiksenJuly 18, 2015 Lead generation means different things to different firms. For some, it might simply mean getting referrals from clients who are pleased with their work. For others, it might mean attending networking events. While seeking client referrals and networking are both legitimate approaches to lead generation, they are no longer the whole … Continue reading What Every Managing Partner Needs To Know About Lead Generation
Ryan Cruz July 9th, 2015 Research shows that 2% is the average click through rate for paid search. While you might be getting an average CTR of 5% of more, are you really being efficient with managing your PPC accounts and are ultimately working on getting results for your clients? Today, I’d like to … Continue reading 5 Tips for Managing Your PPC Accounts
Kim OwensJune 28, 2015 As businesses continue to expand internationally through their multichannel efforts, many employees are finding themselves on-call outside of the typical 9 to 5. Plus, it’s vacation season and even the most hard working of employees and executives need to take some well deserved time off. This brings up a need for … Continue reading Go Ahead, Take That Vacation: The Trick to Taking Time Off While Managing a Business
Rick LepsingerJune 23, 2015 When General Electric’s leaders pioneered the matrix more than four decades ago, they acknowledged they were setting themselves up for challenges. In fact, the company called them out right in its Organization Planning Bulletin from September, 1976: “We’ve highlighted matrix organization, not because it’s a bandwagon that we want you all … Continue reading Managing In A Matrix: How To Lead When You Lack Authority
Cam GarrantMay 20, 2015 As anyone who has ever managed a team can tell you, conflict is an inevitability. In some cases the conflict may be direct. In other cases it may passive, but in all cases, it is sure to disrupt the working flow of your team and hurt your bottom line. When managing … Continue reading Managing Employee Conflict in a Remote Team
Chad HalvorsonApril 27, 2015 Millennials are that mysterious generation between the ages of 18 and 35, born after 1980, who have been given a reputation that says they have an inborn distrust of hierarchy and bureaucracy, and are prone to job-hopping. They want a secure job, but they aren’t looking to make one job their … Continue reading 6 Key Principles For Managing Millennials
Katie CooperApril 20, 2015 When you’ve worked hard to build and maintain your brand, it’s easy to become emotionally attached to your work. However, it’s also incredibly important to leave that emotion at the door when dealing with customer complaints, especially when left on social media channels like Facebook. Over the years, social media platforms … Continue reading Managing The Negatives: 5 Tips For Handling Customer Complaints On Social
Lindsey StemannApril 6, 2015 Our first pit stop in LinkedIn when we begin working with our clients is LinkedIn’s Privacy & Settings. Since there are many ways to customize your experience in LinkedIn, we have written on the topic many times. It should come as no surprise when I recently went into my own Privacy … Continue reading New Location: Managing Your LinkedIn Account
