September 01, 2025 How to spot your management blind spots BY Lewis Senior Every human being, leaders included, has blind spots. These aren’t flaws in character or failures of competence, they’re simply the unseen gaps between intention and impact. Most of us don’t realize these blind spots are there until something goes wrong: a team misfires, … Continue reading How to spot your management blind spots
Tag Archives: management’
3 management styles that beat out aggressive leadership, and how to master them
August 31, 2025 3 management styles that beat out aggressive leadership, and how to master them BY Maria Brinck Assertiveness, dominance, competition, risk-taking: these are the hallmarks of traditional leadership models, and they’re overwhelmingly associated with men. From corporate boardrooms to political offices, the archetype of a “strong” leader has been built around commanding voices, hardliner … Continue reading 3 management styles that beat out aggressive leadership, and how to master them
Middle management is dead
July 30, 2025 Middle management is dead BY Krish Ramineni Everyone’s obsessing over whether AI will steal their jobs. They’re asking the wrong question. While headlines scream about AI replacing workers—41% of employers are planning to downsize, half of entry-level jobs are vanishing—they’re missing the real transformation. The question isn’t who gets replaced. It’s what happens … Continue reading Middle management is dead
Advanced agentic use cases for Digital Asset Management by Vertesia
Forget chatbots. The future of digital asset management isn’t just about AI; it’s about AI agents taking over the tedious tasks you hate. Vertesia on June 24, 2025 The MarTech landscape is in constant flux, and while many tout the transformative power of Generative AI (GenAI), few truly grasp the seismic shift that’s happening … Continue reading Advanced agentic use cases for Digital Asset Management by Vertesia
3 ways to boost your VOC program’s value through journey management
Customer sentiment isn’t one-size-fits-all. Focus on journeys — not just scores — to deliver real business impact. Raj Sivasubramanian on March 4, 2025 A major challenge for voice of the customer (VOC) teams is proving their value. Their impact is often marginalized because they struggle to drive action that improves the customer experience. This … Continue reading 3 ways to boost your VOC program’s value through journey management
9 features your marketing team needs in its project management tool
Having trouble differentiating between project management tools? Look for these features and you’ll cover all the bases. Mike Pastore on February 4, 2025 You likely have a favorite project management tool. It’s the one you’re familiar with and does all the things you want. Celeste in sales and Ira in IT have favorites, too. … Continue reading 9 features your marketing team needs in its project management tool
SAP to launch loyalty management solution for retailers
At NRF, SAP announced a new loyalty management solution, an AI agent shopping assistant and ERP designed for retailers. Kim Davis on January 9, 2025 A new loyalty management solution aimed at retailers and CPG brands will be released by SAP in the second half of 2025. The company also entered the agentic space … Continue reading SAP to launch loyalty management solution for retailers
Pivoting To Performance KPI Management Draws On Data
Pivoting To Performance KPI Management Draws On Data by Laurie Sullivan , Staff Writer @lauriesullivan, January 3, 2025 The prediction became clear a decade ago that AI automation would replace manual tasks for everything from factory and manual labor to buying advertising media and tracking metrics and measurements based on key performance indicators (KPIs). I would … Continue reading Pivoting To Performance KPI Management Draws On Data
It’s time for a better approach to change management in marketing
Most change management is stunningly ineffective. Here’s a middle-out approach that could improve your outcomes. Mike Pastore on January 2, 2025 Marketing teams make changes all the time. But to make big changes in marketing, like using your tech stack more effectively, decreasing your time to market or improving campaign outcomes, a concerted effort … Continue reading It’s time for a better approach to change management in marketing
Customer experience management in the age of agentic AI
High-profile vendors are headed towards fully automating the customer service experience. Time to think about what experience management really means. Kim Davis on November 21, 2024 “I am excited to introduce our next step in this journey,the Webex AI agent. This is in pilot right now, it will be available to our customers in … Continue reading Customer experience management in the age of agentic AI