Tag Archives: Leader

Great Leaders are Made, Not Born: 4 Strategies for Becoming a Better Leader

Paul Keijzer August 12, 2020 One of the most often-asked questions about leadership is: Are leaders born or made? Research suggests that leadership is about one-third born and two-thirds made. No matter which industry do you belong to – business, sports, politics or some other – the ability to effectively motivate and lead a group … Continue reading Great Leaders are Made, Not Born: 4 Strategies for Becoming a Better Leader

CAL vs. PAL – Which Agile Leader Training Should You Take?

Anthony Mersino August 5, 2020 One thing that is critical for a successful Agile Transformation is training at all levels, especially agile leader training. Unfortunately, many leaders don’t believe they need training, even though I insist that they do! The two main leader offerings are the CAL and the PAL. Sounds friendly enough, right? Scrum … Continue reading CAL vs. PAL – Which Agile Leader Training Should You Take?

6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement

Veronica Krieg July 13, 2020 Author’s note: We realize racism both in and out of the workplace is an extremely difficult topic and a complex subject to approach. But, its difficulty does not give us permission to disengage. At Sharpen, we believe in equality for all people. We’re working to bring those values into an … Continue reading 6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement