Tag Archives: Journey

Customer Journey, Search Terms Take New Direction With COVID-19 — Are Brands Ready?

Customer Journey, Search Terms Take New Direction With COVID-19 — Are Brands Ready? by Laurie Sullivan , Staff Writer @lauriesullivan, April 6, 2020 The world has changed. New search terms such as “contactless delivery” and “business continuity plan” have emerged. There are many more “near me” searches and searches for legal-related content using the terms “legal … Continue reading Customer Journey, Search Terms Take New Direction With COVID-19 — Are Brands Ready? →

The consumer decision journey will drive paid search in 2020

Consumer Behavior

In organic search, you’re going to see a push of data directly to search engines instead of relying on them to crawl. Christi Olson on January 3, 2020 Contributor and SMX speaker, Christi Olson, explains how the consumer decision journey is going to drive paid search while organic search’s data push directly to search engines … Continue reading The consumer decision journey will drive paid search in 2020 →

Is it time to add a Journey Manager to your customer experience team?

Customer Experience

Customer experience expert Kerry Bodine says companies need to adopt a customer journey mindset to break down silos and truly serve customers. Amy Gesenhues on November 6, 2019 Product managers have long been part of product marketing teams, but Kerry Bodine, customer experience expert and coach, says it’s time for businesses to consider a new … Continue reading Is it time to add a Journey Manager to your customer experience team? →

Develop a Customer Journey Strategy: Examples and Tips

Customer Communication

Mia Jacobs — October 28, 2019 Customers want to see the value of your product or service—fast. They bought your product to solve a specific problem and if they are unable to achieve the desired outcome, they may churn. By helping customers achieve their own goals using your product, you’ll create loyal customers for life. … Continue reading Develop a Customer Journey Strategy: Examples and Tips →

For Telco Providers, Digital Transformation is a Continuous Journey for Lifetime Success

Digital Transformation

Brian Johnson — September 20, 2019 — September 20, 2019 JanBaby / Pixabay In life, there are fads and there are trends. Fads are things that become popular one day and gone the next. In the 70’s, people were crazy for waterbeds. More recently, people would lay face down in bizarre places and called it … Continue reading For Telco Providers, Digital Transformation is a Continuous Journey for Lifetime Success →

There are No Diamonds Without Pressure: Making the Performance Journey

Performance Management

Laura Patterson — September 17, 2019 Follow @LauraVEM — September 17, 2019 The Pressure to Prove Marketing Performance Persists There is a lot of pressure when you delve 100 miles or so below the Earth’s surface. The weight of the overlying rock combined with the high temperature enables carbon atoms to bond and create diamonds. … Continue reading There are No Diamonds Without Pressure: Making the Performance Journey →

Journey Mapping Definitions Bring Clarity

Business Effectiveness

Annette Franz — September 9, 2019 Follow @annettefranz — September 9, 2019 Today’s post in an excerpt from my first book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). The book is available on Amazon as of this morning! Transforming the customer experience (and your … Continue reading Journey Mapping Definitions Bring Clarity →

Changing Culture – Launching the Journey

Corporate Culture

Helen Blake — August 27, 2019 Follow @futurecurve — August 27, 2019 Late August gives me an itch. Or a disturbance in the Force. Whatever floats your personal boat. It’s that end of summer / start of school thing. I’ve always been a bit conflicted about this time of year because when I was a … Continue reading Changing Culture – Launching the Journey →

How to Navigate Career Change at a Crossroads – My Journey to Accidental Entrepreneurship

Entrepreneurship

Virginia Franco — August 9, 2019 Follow @VAFrancoResumes — August 9, 2019 I get asked all the time about how best to change jobs, industries, careers, etc. Upon reflection of my own journey, as well as years of subsequently helping others to do the same, I’d say that for most, the notion of a career … Continue reading How to Navigate Career Change at a Crossroads – My Journey to Accidental Entrepreneurship →

Here’s how you align marketing strategy with your customer’s journey

Marketing Strategy

SMX Advanced presenters Amy Bishop and Michelle Morgan outline tactics for paid media channels to effectively guide users from discovery to conversion. Joe Martinez on June 13, 2019 Everyone in attendance during the SMX Advanced presentation with Amy Bishop and Michelle Morgan got an amazing deep dive on using paid media channels to effectively guide … Continue reading Here’s how you align marketing strategy with your customer’s journey →