Laura Krajewski — May 22, 2020 I have this friend — let’s call him Josh. He’d been at his job for a year, even though he didn’t love the work he was doing. The job offered Josh good pay, security and professional experience. But, ultimately, it wasn’t the kind of work he wanted to do … Continue reading The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard
Kevin George — September 5, 2019 Follow @imkevin_monk — September 5, 2019 Among the different email marketing metrics like open rate and click-through rate that you often take into consider, there is another metric that should not be overlooked. It is known as “BOUNCE RATE”. While open rate and click-through rate are positive metrics, bounce … Continue reading Hard Bounce Versus Soft Bounce – Does it Affect Email Deliverability?
Shifting priorities wreak havoc on our best intentions as martech buyers so it’s important to take the time to plan and avoid random acts of martech. Steve Petersen on August 29, 2019 It’s easier to buy than to manage when it comes to marketing technology. While finding a solution to a problem isn’t always a … Continue reading Buying martech is easy, managing the process to use it effectively is the hard part
Meg Manke — August 7, 2019 Have we made a bad habit of organizing things too much in business? Obviously, budgets, reporting structures, policies all must have some semblance of organization but what about leadership? How are we “organizing” leadership responsibilities? I recently had an opportunity to speak at a DisruptHR event and, as … Continue reading Leadership
Tobin Lehman — July 25, 2019 Follow @gonewnorth — July 25, 2019 cocoparisienne / Pixabay The World is Flat – Thomas Friedman. We are in the golden age of globalization. More and more, technology and labor are being sourced throughout the globe at a rapid pace. As Friedman proposed in his 2005 book, technology has … Continue reading Why Non-Local Business Is Hard to Win (And How to Win It)
Daniel Ndukwu — July 11, 2019 Follow @daniel_ndukwu — July 11, 2019 I was rereading The Hard Things About Hard Things by Ben Horowitz last Saturday. It’s a unique business book because it doesn’t propound specific strategies to get through the business of business. That’s part of the problem we have today. Young, first-time entrepreneurs … Continue reading The Hard Things Have Gotten Harder
Ian Mitchell — March 4, 2019 — March 4, 2019 “The Development Team consists of professionals who do the work of delivering a potentially releasable Increment of “Done” product at the end of each Sprint.” – The Scrum Guide The Scrum Guide is markedly ambitious in the standard of professionalism it demands of a team. … Continue reading When Done is Too Hard
— December 22, 2018 Strategic planning takes a lot of effort and collaboration, but you haven’t reached the finish line after building a strategy map or Balanced Scorecard—you’re just at the start. The hard part is accomplishing everything you and your leadership team put into that five-year strategic plan. Many organizations face the same execution … Continue reading Why Is It So Hard To Execute Your Strategic Plan?
Imagine saving 150 to 700 hours a year… Delegation is harder than it looks, but it’ll pay off for you and your agency. “Just delegate more.” That trope doesn’t help—you already know you’re ‘supposed’ to delegate, but it’s hard to actually do it. Today, we’ll look at why delegation is hard (hint: it’s actually 15+ … Continue reading Why Delegation is So Hard (And What to Do About It)
Direct-Brand Revolution Will Hit Media Industry Hard by Dave Morgan , Featured Contributor, June 28, 2018 The following post was previously published in an earlier edition of Media Insider: Are big media companies ready for another big wave of disruption? They’d better be. The direct-brand revolution is starting, and it might not be pretty for … Continue reading Direct-Brand Revolution Will Hit Media Industry Hard