By Grace Buono July 05, 2022 Lost files, computer viruses, outdated software: Tech malfunctions are nothing new in the workplace, and almost half of working America reports that they seek out coworkers at least once a day for tech assistance. While computer struggles may feel universal, troubleshooting tech issues is far from a … Continue reading Gen Z employees have become the default office tech support—and they’re not happy about it
First impression, ease of use are most important to customer satisfaction. Constantine von Hoffman on July 13, 2022 Despite marketers’ pandemic-driven focus on customer satisfaction, less than 35% of consumers are completely satisfied with their brand relationships, according to the 2022 Brand Relationship Design report from digital product, marketing and brand innovation firm R/GA. This … Continue reading Customers aren’t satisfied: Fewer than 35% say they’re happy with brands
By Connie Lin February 01, 2022 Xin nian kuai le—today is the first day of the Lunar New Year, and billions across Asia are celebrating the prospects of happiness, good fortune, and prosperity. It’s the biggest holiday of the year in many countries, with festivities in China, South Korea, Singapore, Mongolia, Tibet, and Vietnam lasting … Continue reading Happy Lunar New Year: Here’s the cultural meaning behind Google’s Year of the Tiger doodle
By Robert Fenton January 30, 2022 When I tell other business leaders that flamenco is a part of what has enabled our all remote, global team to build strong bonds and balance work and life despite the instability of the last two pandemic years, they laugh. And rightly so—what does the Spanish art form have … Continue reading How to take your remote team building beyond Zoom happy hours
Mark Armstrong July 28, 2021 Who are these people called influencers, and why do we put them up on pedestals? A lot of them are celebrities with huge followings on social platforms like Instagram. B2C brands (businesses that market directly to consumers) partner with these influencers. Brands pay them to mention and endorse their products … Continue reading Happy Customers Make The Best Brand Advocates
Karl Sakas April 6, 2021 Follow these 11 tips to reduce (or even prevent) employee poaching at your agency. Great team members are highly valuable—which means other companies are trying to poach your best employees. You’ve worked hard to build and invest in your agency’s team—so why wouldn’t someone else want to reap the benefits? … Continue reading Employee Poaching: Keep Them Happy or Someone Else Will
Brian Basilico December 29, 2020 I hope your 2020 worked out okay. Some of us had a bad year, while some of us had a good year, business-wise. It’s just about over and we’re about to start 2021. It’s that time of year to say – out with the old and in with the new! … Continue reading Happy New Year – 5 Things You Can Get Ready and Organized
Suzanne Wentley November 3, 2020 It’s true for any industry, but especially so for business support services — reviews and testimonials can make or break your company. If there are many reviews online that speak poorly of your team, executives will look the other way. Business owners are no longer chatting over golf or coffee … Continue reading Happy Bosses, Happy Admin: How to Get Positive Listings for Business Support Services
Veronica Krieg October 25, 2020 Uber. Amazon. Facebook. By now you know the tales of tech giants who founded a unicorn company from a humble workspace. Garages, basements, their mom’s couch, a dorm room – you name it, tech has done it. And while these companies are ultra-successful, it’s rare to find one that’s scaled … Continue reading Happy Employees Make All the Difference: The Top 4 Reasons We Love LinkedIn and Their Model for Employee and Customer Success
Matt Diggity September 11, 2020 Server response time is often overlooked when it comes to improving page speed. It can, however, improve your site’s ranking. Users like fast sites, so Google likes fast sites. In this article, I show you how to reduce your server response time. I also provide a few other ways to … Continue reading Reduce Your Server Response Time for Happy Users, Higher Rankings
