By Aytekin Tank March 31, 2022 A young professional, Janice, was always one of my favorite mentees. I founder her optimism contagious. And whenever she saw a colleague in need, she’d be the first to offer assistance or spare some wise words of advice. She also always had a comforting anecdote … Continue reading Struggling to fight burnout? This may be the missing fix you need
Daniel Burrus November 16, 2021 Thanks to the Three Digital Accelerators I identified in the early ’80s, which include computing power/processing power, storage, and bandwidth, we as a global society are at a time of extreme connectivity. Exponential digital technology is transforming every business process, and massive disruptions are at every turn. The reality is … Continue reading Digital Disruption is Now a Business Standard. Will you Fight it or Embrace it?
Liz Kislik November 14, 2021 If interdepartmental disagreements are not part of your daily life, you can skip reading this piece. But I hear about these situations frequently, and two cases of this kind of dispute came my way just recently. One of my clients had a problem with a department that characterized another department … Continue reading When Departments Fight, Is It More About the People or the Work?
Guy Yehiav July 8, 2021 Total retail loss is an alarming drain on the revenue of retail companies. Driven by common occurrences like shrink, returns, administrative, marketing, e-commerce and supply chain errors, external theft and employee fraud, it can have serious repercussions to margins that are already tightened by the pandemic. As such, the threat … Continue reading The Fight Against Retail Loss Continues: How Organizations Can Measure the Performance of Loss Prevention Efforts
David DeCorte April 13, 2021 If you’ve operated in the eCommerce space for any significant length of time, you’ve probably run up against chargebacks at least once or twice. These bank-level payment reversals are more than minor inconveniences. Chargebacks mean lost sales revenue and merchandise, plus added fees and long-term threats to your business’s survival. … Continue reading Failing to Stop Third-Party Fraud Makes it Harder to Fight Friendly Fraud
Laura Krajewski August 7, 2020 As a call center agent, a day of work can be like whiplash. They have hours of monotonous work the first half of your shift and then… BAM! Something goes awry and they’re swamped with back to back phone calls from angry customers. The switch from boredom and tedium to … Continue reading Fight Call Center Burnout and Sky High Turnover Rates: 3 Omnichannel Technology Trends to Adopt to Simplify Your Call Center Agent Experience
While many businesses should consider reduced top-of-funnel ad spend, very few should abandon it altogether. You’ll want to ensure you are in a position to power back during the recovery. Adam Edwards on July 22, 2020 Though digital marketers felt pressure before to justify their marketing spend, this is a whole new ballgame. Marketing is … Continue reading How and where to fight for your marketing budget
Sourov De — May 25, 2020 Working through week 10 of the COVID-19 lockdown, you might be noticing the energy on your video calls is starting to wane. With fewer weekend plans to talk about and Tiger King quickly fading from our memories, we looked for a way to inject some life back into our … Continue reading How to Fight Work-From-Home Fatigue and Energize Your Team
David DeCorte — January 8, 2020 One of the nation’s largest banks has been taking heat from customers in recent months. No, it’s not about unanticipated fees or problems with security. Instead, the issue is the bank’s sudden decision to cutoff a popular fintech service. According to the Wall Street Journal, PNC bank customers find … Continue reading Is There a Fight Brewing Between Fintech and Banks?
Kimberly Grimms — September 25, 2019 Follow @https://twitter.com/kimberlygrimms Being a leader means tough business. Everyone looks up to you, especially when a crisis arises within the team or the business. A leader is someone the whole team can count on at any given time. But a good leader goes beyond crisis intervention or being an … Continue reading Leadership Anxiety Happens: 10 Ways To Fight It
