While DXPs promise holistic, cross-platform seamlessness, organizations must be prepared to invest long-term before implementation. Theresa Forman on December 16, 2022 Tech has turned marketing from a bit of a dark art to a tool for strategic business growth, but not without repercussions. Even more, consumers expect brands to not only remember — but to … Continue reading Digital experience platforms: 4 building blocks to success
Make sure you’re delivering experiences to buyers with the right level of targeting. Chris Wood on December 15, 2022 If your customer is a business, there can be multiple decision-makers and influencers within an organization to engage. That’s why many teams implement an account-based marketing (ABM) strategy. In doing so, marketers need to deliver the … Continue reading How to sharpen your B2B marketing experience strategy
Diners expect restaurants to be tech savvy and digitally agile. Kim Davis on December 12, 2022 Around 80% of consumers expect to be able to use technology to order at casual restaurants. This follows a period when QR codes became widely used to access menus in service of contactless ordering. But that’s not all. “From … Continue reading Digital experience is important to diners too
Roam, Frameable & Party.Space are delivering experiences that help employees and orgs adapt to the work-from-home era. Chris Wood on November 15, 2022 Work from home has all but eliminated the informal social interactions which let employees get to know each other and share ideas. Email and chats aren’t the same as going out for … Continue reading How new remote work apps and virtual meetings are transforming employee experience
User Experience Signals: The Essential SEO Factors Erik Emanuelli / 02 Nov 2022 If you’re not taking user experience signals into account, you’re missing out on a huge opportunity for better search engine rankings. In this post, we’ll discuss what user experience signals are and why they’re so important for SEO. We’ll also give … Continue reading User Experience Signals: The Essential SEO Factors
data Location Data Key To Improved Customer Experience by Todd Wasserman , October 19, 2022 Location data is integral to improving the customer experience, but most firms aren’t leveraging location data enterprise-wide, and face many challenges fleshing out the potential that location technology offers, according to a new report by Forrester commissioned by location technology … Continue reading Location Data Key To Improved Customer Experience
Ghostery’s Automated Never-Consent Cookie Experience by Laurie Sullivan , Staff Writer @lauriesullivan, September 19, 2022 Ghostery, which specializes in privacy-focused web tools, last week released technology that allows site visitors to get to the content in much less time and helps them avoid the annoyance of trying to determine which personal information to give away. Never-Consent, … Continue reading Ghostery’s Automated Never-Consent Cookie Experience
The NJ-based liquor distributor is implementing a data, e-commerce and service overhaul. Chris Wood on September 15, 2022 At the beginning of the pandemic, with restaurants and entertainment venues shut down, New Jersey liquor distributor Allied Beverage saw an opportunity to transform its customer experience, service and e-commerce. Transformation at scale Allied Beverage is the … Continue reading How Allied Beverage is transforming customer experience
Consumers trust us with their data because they value our brand. In return, we need to make their experience the best possible. Here’s how. Josh Perlstein on September 14, 2022 Let’s be honest: We are the luckiest generation of marketers. Technology has become so deeply integrated into our world, and consumers are more willing to … Continue reading How to humanize the digital experience with first-party data
Slalom will offer specialized services geared to ActionIQ CX Hub customers. Chris Wood on September 8, 2022 Today, customer experience (CX) company ActionIQ announced a new partnership with consulting firm Slalom that will make specialized services available for users of the ActionIQ CX Hub. ActionIQ has evolved its CDP offering over the last eight years, … Continue reading ActionIQ and Slalom bring consulting to customer experience with new partnership
