Sarah Deane — November 29, 2018 Follow @effectUX — November 29, 2018 rawpixel / Pixabay With current U.S. unemployment numbers as low as 1969 rates––3.7%, according to September 2018 data from the Bureau of Labor Statistics––it’s a timely opportunity to evaluate the importance of good management in staff retention. Good management plays an integral role … Continue reading Why Management-Supported, Transparent Communication Enhances Employee Experience
Todd Vaske — November 19, 2018 — November 19, 2018 Webster defines Human Resources as one of the toughest jobs known to everyone who has ever been in the workforce. I didn’t make that up. (I have a friend named Webster who is in Human Resources.) Between onboarding, training, benefits, and discipline, Human Resources professionals … Continue reading How to Use Video Throughout the Candidate Experience
Thomas Ewen — November 15, 2018 — November 15, 2018 geralt / Pixabay Companies often focus solely on customer experience, forgetting the actual driver for an excellent customer journey – their employees. According to the 2016 CXEvolution study by MaritzCX, “customer-centric companies are three times more successful at driving significant financial improvement and customer … Continue reading Five Powerful Employee Feedback Tips for Customer Experience Leaders
Annette Franz — November 15, 2018 Follow @annettefranz — November 15, 2018 Image courtesy of Worthix There should be no doubt: companies must recognize that employees come first. I had a great time talking about this and many other topics when I joined Mary Drumond and James Conrad with Worthix for their Voices of Customer … Continue reading Employee Experience Comes First
Amanda Clark — October 27, 2018 Follow @GrammarChicInc — October 27, 2018 If you know you’re going to be looking for a new job, it can be a good idea to start preparing ahead of time. That means scoping out various job postings to see what is available, what interests you, and what qualifications employers … Continue reading Building More Experience for Your Resume
Marc Sullivan — October 19, 2018 — October 19, 2018 We see it all the time… eCommerce website owners try to appeal to every single site visitor that lands on their pages. They attempt to get visitors to subscribe to a newsletter, engage with written content, or make a purchase. To the uninitiated, their decision … Continue reading Personalizing the eCommerce Shopping Experience for More Sales
Female CMOs Lead In Brands Delivering Customer Experience by Laurie Sullivan , Staff Writer @lauriesullivan, September 12, 2018 Seven of the top 20 brands in the fourth annual Brand Relevance Index (BRI) released Wednesday have female CMOs or heads of marketing. Netflix at No. 4, Google at No. 6, Samsung at No. 7, LEGO at No. … Continue reading Female CMOs Lead In Brands Delivering Customer Experience
Jana Barrett — September 12, 2018 Follow @_janabarr — September 12, 2018 haydenweal / Pixabay Every company wants to improve its customer experience. But if you only examine your relationships with customers and fail to look under the hood, you might get nowhere. More and more, research suggests that employee experience (EX) and customer experience … Continue reading Connecting Employee Experience and Customer Experience
Peter Csepregi — September 10, 2018 — September 10, 2018 If you are selling both online and in-store, then creating a great omnichannel experience is probably your top priority. Omni-channel loyalty programs are great at both boosting sales and nurturing customers, as they enable you to deliver engagement at every touchpoint. However, as an Onboarding … Continue reading How to Achieve an Omnichannel Experience by Integrating Your POS Into Your Loyalty Program
Joanne McDonagh — August 17, 2018 Follow @rezoomo_com— August 17, 2018 One of the main reasons companies are automating their recruitment process using recruitment software is to give candidates a better experience, after all, they are the “customers” of your recruitment strategy so giving them a flawless journey is pivotal. What is the candidate experience? … Continue reading Do You Measure Candidate Experience?
