by Patrick Barnett March 16, 2016March 16, 2016 Approximately 34 million Americans work from home, at least a couple times a month. And 6.5 million Americans work from home regularly. And the remote job trend is not expected to slow down – neither in the US or abroad. During a nine-month research study, a Chinese … Continue reading 5 Qualities Your Remote Employee Candidates Must Have
by David Bowen March 10, 2016March 10, 2016 In the classic 1978 HBR article, “Where does the customer fit in a service operation?” Richard Chase described the impact of high or low customer contact on the efficiency of the service production system. The article also posed the question, “What do you, (a service operation), have … Continue reading Where Does the Employee Fit in a Service Operation?
by Suzanna Colberg March 2, 2016March 2, 2016 For large enterprises like contact centers, employee attrition is often viewed as an unavoidable cost of doing business. With high volumes of customers to deal with in a limited amount of time, call centers can be challenging environments, and it takes employees with the right set of … Continue reading Employee Attrition Is the Symptom, Not the Problem
by Paul Keijzer March 1, 2016 Follow @Paul_KeijzerMarch 1, 2016 As we comfortably get into 2016 we see that many HR and Leadership topics such as employee engagement remain the same as the past few years. It remains a strong defining factor for successful companies and the underlying tone of keeping people involved at all … Continue reading Different Players in Employee Engagement [Infographic]
by Cord Himelstein February 24, 2016 Follow @mcfrecognitionFebruary 24, 2016 As a manager, engaging employees on the job is a constant search for balance. You want to praise their hard work and effort, but not make them feel too self-conscious or patronized. You want to offer incentives to motivate them, but you also want to … Continue reading The Ups and Downs of Employee Autonomy
by Alessandra Ceresa February 23, 2016 Follow @MissAleCristinaFebruary 23, 2016 If your employees don’t love your brand then you’ve got problems. Your entire team should be on board with promoting your company and being positive brand advocates. However, not every employee understands the many ways that they can participate in company advocacy. Here are 5 … Continue reading 5 Tips for Employee Advocacy
by Jake Stevens February 20, 2016 Follow @seostevensFebruary 20, 2016 We all know that our websites are one of the main ways that a consumer can find and interact with our business, but are we really aware of how much work our websites do for us? The sad reality is that we probably don’t. Our … Continue reading 5 Ways Your Website Works Harder Than Any Employee
by Mike McMinn February 5, 2016 Follow @MyHubIntranetFebruary 5, 2016 Many employers find that email is one of the biggest time-wasting aspects of the day. It doesn’t take long for the problem to take effect. One minute, your employees are working diligently. The next, a faint buzz from their pocket or a desktop notification lets … Continue reading 4 Ways a Strong Intranet Can Reduce Employee Email
by Meredith Falb February 3, 2016 Follow @WorkStrideFebruary 3, 2016 There really isn’t any one secret or program that a company can employ to ensure an engaged workforce. It takes time and true commitment to integrate employee engagement into your business strategy. Below are four of the most important practices that can set an organization … Continue reading 4 Practices Essential for Strong Employee Engagement
by Jacob Shriar February 2, 2016 Follow @jacobshriarFebruary 2, 2016 Whether we realize it or not, we’re always giving or receiving feedback. Sometimes it’s explicit, like in a one-on-one meeting, or it’s implicit, through our tone of voice and body language. We might not realize the image we’re giving off, so we need to be … Continue reading 8 Detailed Examples Of Giving Employee Feedback
