Kellie Wong — April 16, 2020 Two-thirds of employees in North America are considering leaving their jobs in 2020. For employees under 30, that number is even higher. One of the fastest routes to a better retention rate is by improving employee engagement. Highly engaged employees are not only more likely to remain with an … Continue reading 24 Actionable Employee Engagement Ideas and Activities
Kellie Wong — April 12, 2020 Pulse surveys seem to be everywhere these days; think of how many times you’ve been asked to take a short survey online. Pulse surveys have become an integral part of the employee experience and an organizational must-have. Most HR professionals agree that pulse surveys are an increasingly valuable tool … Continue reading Employee Pulse Surveys: What They Are and Why They Matter
Jolene Risch — April 10, 2020 There’s no sugar-coating it. Your employees are scared, and since we’re being 100% honest, you’re scared too. The world changed in a matter of days, and with the state of the world in question, employees are looking to companies for some semblance of support or security. While you can’t … Continue reading The 5 Strategies You Need Now to Increase Post-COVID-19 Employee Loyalty
Angshuman Dev Talukdar — April 9, 2020 The prevailing COVID-19 pandemic has bought the entire world to its knees. Not even a single country which also includes some of the world’s most powerful nations are able to cope up to this crisis. And with the present-day health-care system falling apart in our fight against this … Continue reading 5 Tips for Practicing Employee Engagement Amidst the COVID-19 Pandemic
Kellie Wong — March 20, 2020 Engaged employees are your top performers. They work hard, set a positive tone, and passionately express your brand and company values to customers. Other employees gravitate towards them. But employees who are disengaged or dissatisfied also affect your organization. According to recent research, disengaged employees cost the U.S. over … Continue reading 22 Employee Engagement Survey Questions and Why to Ask Them
Shep Hyken — March 15, 2020 Every company wants to have good employees. More importantly, they also want the right employees. There’s a difference. The smartest person in the world may not end up being a good cultural fit for a company. Every company has a personality, and the people they hire must possess the … Continue reading The Employee Experience Starts with the Hiring Process
Kellie Wong — March 15, 2020 A strong team is productive, loyal, and dedicated to customer satisfaction. An ideal team makes it their mission to go above and beyond. When everyone’s motivated to do just enough to keep their jobs, how do you motivate workers to continue to learn and grow? By understanding the factors … Continue reading 4 Key Employee Engagement Success Factors
Suzanna Colberg — March 5, 2020 How Competition, Equity and Recruitment Improve Employee Retention Rates in Contact Centers Low retention has become problematic not just for contact centers, but for businesses in all spaces. Even some of the more bizarrely lenient IT companies are not immune to the churn among the workforce, and with the … Continue reading 3 Ways to Boost Your Contact Center’s Employee Retention Rate
JoAnn Corley — March 5, 2020 One of the activities I love to do is to bring clarity to commonly used language we use in our every day work as managers, leaders, and HR professionals…and that also address critical needs for successful business success. One set of words we use frequently and that directly affect … Continue reading An Important Insight Into Employee Morale You Don’t Want to Miss
Kellie Wong — March 3, 2020 For many of us, “employee feedback” sparks memories of uncomfortable annual conversations with unapproachable managers. In today’s world, however, employee feedback has evolved into ongoing listening strategies that build trust between managers and employees. Regular employee feedback results in significantly higher engagement, with a plethora of attendant benefits. Let’s … Continue reading 10 Employee Feedback Examples and How to Use Them
