Tag Archives: Cultural

6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement

Veronica Krieg July 13, 2020 Author’s note: We realize racism both in and out of the workplace is an extremely difficult topic and a complex subject to approach. But, its difficulty does not give us permission to disengage. At Sharpen, we believe in equality for all people. We’re working to bring those values into an … Continue reading 6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement

How Cultural Roots can Sharpen your Entrepreneurial Skills?

Mayank Pratap — February 25, 2020 Tapping the Essence of Our Cultural Basics They say “The deeper the roots, the greater the fruits”. I couldn’t agree more! With the newer innovations that are re-shaping the world of entrepreneurship, the teachings that our rich culture carry in store for us are getting sidelined. Entrepreneurship is more … Continue reading How Cultural Roots can Sharpen your Entrepreneurial Skills?

How to Determine Cultural Alignment in Your Outsourced Contact Center

Amy Bennet — January 29, 2020 We talk a lot about the need to align your corporate culture with your outsourcer’s, but we know it’s a lot easier to say than it is to do – after all, it’s not a particularly quantifiable element. And it’s not totally subjective, either. In the same way that … Continue reading How to Determine Cultural Alignment in Your Outsourced Contact Center

Overcoming Cultural Divides in the Workplace

Howard Ross — April 15, 2019 Follow @cookross — April 15, 2019 Our communities are increasingly becoming ideological enclaves. From our social organizations to our places of worship to the media outlets we gravitate toward, we tend to surround ourselves with like-minded people and similar points of view. Although humans naturally bond with those in … Continue reading Overcoming Cultural Divides in the Workplace

3 Ways Hiring for Cultural Fit Hurts Your Company

by Darleen DeRosa March 30, 2016 Follow @onpoint_llcMarch 30, 2016 The idea of establishing a strong organizational culture and assessing candidates for cultural fit have become hot topics these days—and for good reason. Culture is a key factor in attracting and retaining top talent. Companies that have positive cultures and emphasize cultural fit in hiring … Continue reading 3 Ways Hiring for Cultural Fit Hurts Your Company