Tag Archives: Change

A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

5 Tips For Overcoming Resistance to Change

Darleen DeRosa — December 15, 2019 Follow @onpoint_llc There’s no question that change is hard for any organization. Unfortunately, many change initiatives fail to achieve their goals. Overcoming resistance to change is usually high on the list of many leader’s concerns, which is understandable given that making any kind of change is next to impossible … Continue reading 5 Tips For Overcoming Resistance to Change

Lessons Leaned From a College Football Team that Wanted to Change

Jim Haudan — December 11, 2019 Follow @jhaudan As I was beginning my professional career 30-plus years ago, I also spent four years as a high school football coach. Not far removed from playing myself, I found it invigorating to help young players flourish. I still remember developing the offensive game plan that would take … Continue reading Lessons Leaned From a College Football Team that Wanted to Change

How Will Augmented Reality Change Publishing?

How Will Augmented Reality Change Publishing? by Rob Williams , November 29, 2019 The New Yorker this week added a humorous augmented-reality feature to its mobile app to show the hidden thoughts of inanimate objects. The AR activation is another sign of how publishers are experimenting with the latest digital technologies to entertain and inform … Continue reading How Will Augmented Reality Change Publishing?

This is How to Help Employees Commit to Change Initiatives

Liz Kislik — November 15, 2019 Follow @lizkislik About a month ago, I was interviewed by Jim Karrh, the consultant, coach, and discerning host of the podcast Manage Your Message. Jim recognizes that the way leaders manage their messaging makes a significant difference in their productivity and success. He’s a thoughtful interviewer, and we had … Continue reading This is How to Help Employees Commit to Change Initiatives

Voice Devices Will Change How Brands Interact With Future Consumers

Voice Devices Will Change How Brands Interact With Future Consumers by Laurie Sullivan , Staff Writer @lauriesullivan, November 8, 2019 Nithya Thadani, CEO of RAIN, a digital agency that specializes in voice and conversational AI, has both a Google and Amazon Alexa speaker in her home. She recently bought another voice-enabled speaker, but before she could activate … Continue reading Voice Devices Will Change How Brands Interact With Future Consumers

3 Undeniable Truths That Sabotage Change – Do You Recognize Them?

JoAnn Corley — November 7, 2019 Follow @joann corley Ever heard the phrase “change is hard’? I think there is a bit of a misunderstanding about that phrase. In reality there is a range of “change capabilities”. Depending on the context, change can be in an instant or permanent change can take time. I’ve learned … Continue reading 3 Undeniable Truths That Sabotage Change – Do You Recognize Them?