January 12, 2026 Change is a choice: Embrace your power to transform span>span]:whitespace-nowrap”>The majority of us see change as a blind scary leap into the unknown—a scary evolution that demands we give up on everything we know. But what if we reframed change, not as something that happens to us, but as something we actively … Continue reading Change is a choice: Embrace your power to transform
Customers are fed up with broken experiences and AI that feels impersonal—this is the year brands need to close the trust gap or else. By Constantine von Hoffman January 9, 2026 The coming year had better be about improving customer experience because customers are not happy CX right now. They’re experiencing more problems … Continue reading Why 2026 is the year customer experience has to change
January 05, 2026 These laws will change how you work in 2026
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Most websites aren’t built to support the seamless, personalized agent-drive experiences customers now expect. Benu Aggarwal on October 9, 2025 The customer journey from discovery to conversion is now a quirky and eccentric one, shaped by personal idiosyncrasies like channel preferences, mood and the ever-changing level of interest. AI agents now make it possible … Continue reading Your website isn’t ready for AI agents — here’s what needs to change
September 01, 2025 Labor Day marks the start of fall—here’s when the leaves will change where you live BY Michael Grothaus Labor Day has arrived, and with it, the start of meteorological fall. Both are on September 1 this year, and it’s the day many consider to be the beginning of autumn. Astronomical fall, the day … Continue reading Labor Day marks the start of fall—here’s when the leaves will change where you live
August 18, 2025 How to truly change your organization BY Greg Satell In March 2024, Bill Anderson, pharma giant Bayer’s CEO, wrote an op-ed in Fortune vowing to bust bureaucracy, slash red tape, and eliminate layers of middle management to create a more agile and innovative enterprise. “Our radical reinvention will liberate our people while cutting … Continue reading How to truly change your organization
July 03, 2025 How will AI change the restaurant business? BY Kristen Hawley Restaurant industry leaders are excited for artificial intelligence to make the business better. But many feel unprepared to handle its implementation. That’s according to a new survey from consulting firm Deloitte that asked hundreds of restaurant industry executives about their current use and … Continue reading How will AI change the restaurant business?
May 10, 2025 Apple may radically change its iPhone release schedule. Here are 3 business-boosting reasons why BY Michael Grothaus For well over a decade now, consumers have been used to new iPhones coming out in the fall, like clockwork. However, according to a series of reports, Apple may be planning to change its iPhone release … Continue reading Apple may radically change its iPhone release schedule. Here are 3 business-boosting reasons why
