As B2B and B2C buyers do more online, the CDP’s ability to unify profiles is more useful than ever before. Pamela Parker on August 19, 2021 While the global pandemic may have had a dampening effect on business in general, it also seems to have raised interest in precisely the types of solutions that customer … Continue reading Pandemic challenges intensify need for customer data platforms
Liz Armbruester August 2, 2021 It’s been three years since the Supreme Court of the United States issued the groundbreaking decision in South Dakota v. Wayfair, Inc — making it possible for authorities to collect sales tax on remote sales in their state regardless of the physical location of the seller. Even though remote sales … Continue reading 3 Years of Remote Sales Tax – Challenges Still Loom for Businesses
David DeCorte July 25, 2021 Vaccination rates are on the rise; as I write, nearly half of the US population is reported as fully vaccinated against Covid-19. While concerns still linger about Covid variants and the possible need for booster shots down the road, we’re gradually working our way back toward some sense of “normalcy” … Continue reading Challenges & Opportunities Abound in a Post-Covid Marketplace
Jarrell Chalmers July 16, 2021 Cross-selling allows account managers to use existing account resources to generate new sales. With no additional expenses, cross-selling sources additional qualified sales opportunities, driving revenue and scaling a business’s practices. However, cross-selling can be challenging. The opportunities it presents come with certain risks that account managers should know how to … Continue reading Cross-Selling Comes With Major Challenges: Here’s How Interactive Assessments Can Help
Amy Bennet June 23, 2021 For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. But doing it all in-house also comes with its challenges. The newest publication from the Ryan Strategic Advisory … Continue reading The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?
Crumbling Cookies Lead To Performance Challenges, But Better Customer Experiences by Laurie Sullivan , Staff Writer @lauriesullivan, June 15, 2021 Cookies are crumbling, making it more difficult for marketers to target consumers with ads — but it just means they are spending more time focusing on the customer experience. Cisco customers’ buying cycle is about 16 … Continue reading Crumbling Cookies Lead To Performance Challenges, But Better Customer Experiences
Dave Kosmayer June 11, 2021 First, we want to say kudos! If you’re here, there’s a good chance that means you’ve started a small business, which is incredible. We know this can be one of the most rewarding things you can do, and also quite terrifying. Growing a company can face a range of challenges. … Continue reading Small Business vs. Big Challenges
Veronica Krieg May 17, 2021 When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents home with a clear strategy for helping customers. Customer demands heightened as anxiety engulfed the population. And agent attention was split between a home filled with pets, kids, spouses, roommates and everything … Continue reading How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)
Mushon Heinisch January 27, 2021 There’s no beating around the bush: the online store market is busy going through big changes, and with them come shifting eCommerce challenges that you will need to address. Without creating concrete plans to overcome them now, you run the very real risk of being overtaken by your competitors this … Continue reading 5 Biggest eCommerce Challenges and How to Overcome Them [2021]
Selling the COVID vaccine will require personalized and empathetic messaging. Kim Davis on December 23, 2020 Not only is the COVID vaccination effort the biggest in U.S. history; the public education campaign launched by DHHS — effectively to market the vaccination — is also large-scale. The Department has budgeted $250 million against a background of … Continue reading Marketing the COVID vaccine faces familiar challenges
