Tag Archives: brand

Brand Missteps In The Social Media Spotlight: The New Rules Of The “Shame Game”

Contributor Katy Keim explains how digital shaming is gradually blurring the lines of social customer service. Katy Keim on May 4, 2015 Fielding customer complaints has always been the role of a company’s customer care team. However, the pervasive rise in using social media to connect more directly and instantly with brands has fundamentally changed … Continue reading Brand Missteps In The Social Media Spotlight: The New Rules Of The “Shame Game” →

3 Easy Ways To Use Instagram’s Post Notification Feature For Your Brand

Elizabeth JonesMay 2, 2015 Instagram has released a new Post Notification feature that could be a vital tool for your brand to increase its engagement with followers on Instagram. This feature sends a push notification to users when posts go live. This increases the chances of your followers actually engaging with the photo rather than … Continue reading 3 Easy Ways To Use Instagram’s Post Notification Feature For Your Brand →

10 Essential Pinterest Tools to Drive Brand Engagement

by Chris Marentis April 29th, 2015  For nearly three decades, Chris Marentis, founder and CEO of Surefire Social, has been responsible for driving innovation and sales growth for large media and e-commerce brands as well as start-ups. Marentis is a frequent speaker at local digital marketing conferences and a contributor to SMB and technology-focused publications. … Continue reading 10 Essential Pinterest Tools to Drive Brand Engagement →