Tag Archives: Bank

Keep Your Contact Center in North America Without Breaking the Bank

Outsourcing

Amy Bennet — June 27, 2019 — June 27, 2019 A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring call centers. With the convergence of economic factors and technological advancement, it was seen as the cheap alternative for companies who required basic customer support … Continue reading Keep Your Contact Center in North America Without Breaking the Bank →

Financial Services Need to Bank on Secure Instant Messaging

Financial Services

William MacDonald — May 21, 2019 — May 21, 2019 Data protection has never been more crucial within the financial industry. With stories regarding high-profile cyber-attacks appearing in the news cycle with increasing regularity, financial firms are facing a new imperative to remain compliant. Ensuring that their communications and data transmission are secure, therefore, must … Continue reading Financial Services Need to Bank on Secure Instant Messaging →

How to Reward Employees Without Breaking the Bank

Employee Motivation

Robert Gloer — April 4, 2019 Follow @IOUFinancial — April 4, 2019 Us humans are driven by incentive, and modern leaders understand the importance of rewarding high-performing employees. While typical ways of doing so include bonuses and pay raises, oftentimes small business owners can’t afford to reward their employees monetarily. If you are in the … Continue reading How to Reward Employees Without Breaking the Bank →

Bank Of America, Capital One Customers Warm Up To AI Marketing Tech

Artificial Intelligence

Bank Of America, Capital One Customers Warm Up To AI Marketing Tech by Laurie Sullivan  @lauriesullivan, June 11, 2018 Bank of America began rolling out its virtual voice assistant Erica, in March, and by June the financial institution says all customers will have an option to communicate with the technology online. The chatbot can search … Continue reading Bank Of America, Capital One Customers Warm Up To AI Marketing Tech →

Bank Of America Launches AI-Driven Virtual Assistant

Virtual Assistants

Bank Of America Launches AI-Driven Virtual Assistant by Chuck Martin , May 21, 2018 Bank of America is introducing its AI-driven virtual assistant Erica to its 25 million mobile clients. The digital assistant combines artificial intelligence, predictive analytics and natural language and can use voice, text or tapping. “Everything we do is based on what … Continue reading Bank Of America Launches AI-Driven Virtual Assistant →

How to Maximize Employee Potential (Without Breaking the Bank)

Employee Engagement

Angela Murphy — December 24, 2017 — December 24, 2017 Free-Photos / Pixabay How do employees learn best? Well, it’s kind of a complex answer… Employers are increasingly aware of the importance of professional development and employee training. In fact, Training Magazine reports that U.S. companies spend an average of $ 4.5 billion annually on … Continue reading How to Maximize Employee Potential (Without Breaking the Bank) →

How to Find, Reach Out To, and Work With Influencers (Without Breaking the Bank)

Influencer Strategy

Bill Widmer — December 14, 2017 — December 14, 2017 If there’s one golden rule of marketing, this is it: It doesn’t matter how cool or revolutionary your product, service, or company is. If you’re tooting your own horn and talking about how amazing your stuff is, that’s just… not very compelling. If you have … Continue reading How to Find, Reach Out To, and Work With Influencers (Without Breaking the Bank) →

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