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Meta suffers major outage at Facebook, Instagram, WhatsApp and Threads

Hi, Welcome Welcome back What the company is calling a “glitch” kept more than 500,000 users across the world from accessing the tech giant’s platforms. Constantine von Hoffman on March 5, 2024 Meta’s online properties were down for about two hours Tuesday, preventing more than half a million Facebook, Instagram, Messenger, WhatsApp and Threads users … Continue reading Meta suffers major outage at Facebook, Instagram, WhatsApp and Threads →

A CX reality check: When good intentions meet clunky execution

Explore the disconnects behind this brand’s customer experience initiative, and how martech and MOps teams can provide viable solutions. Steve Petersen on March 5, 2024 Recently, I had a personal martech experience that prompted me to think about what might be occurring behind the scenes. I came home to find a flier hanging from my … Continue reading A CX reality check: When good intentions meet clunky execution →

The EU punishes Apple €1.8 billion (£1.5 billion) for streaming violations

The EU punishes Apple €1.8 billion (£1.5 billion) for streaming violations Deanna Ritchie Former Editor  EU punishes Apple   The European Commission has fined Apple €1.8 billion (£1.5 billion) for streaming violations.  So,1,800,000,000 EUR is equal to 1,952,277,657 USD @ 1.08 US dollars to 1 Euro. Anyway you figure it, this is a significant fine. The reason is that the … Continue reading The EU punishes Apple €1.8 billion (£1.5 billion) for streaming violations →

Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: metrics for improving customer journey orchestration. MarTechBot on March 4, 2024 I am the first generative AI chatbot for marketing technology professionals. I am trained with MarTech content. Here’s something somebody asked me! After that, how you can improve … Continue reading Improving customer journey orchestration with metrics and actions: Best of the MarTechBot →

Claude 3: Google-Backed Anthropic Releases More Powerful Chatbot

Google-Backed Anthropic Releases Claude 3, More Powerful Chatbot by Laurie Sullivan , Staff Writer @lauriesullivan, March 4, 2024 Anthropic on Monday debuted Claude 3, a chatbot and suite of AI models that it calls its fastest and most powerful yet. The company’s backers include Google, Salesforce and Amazon. It has closed about five funding deals during … Continue reading Claude 3: Google-Backed Anthropic Releases More Powerful Chatbot →

Twitter’s former CEO and other execs are suing Elon Musk and X for $128 million in unpaid severance

Twitter’s former CEO and other execs are suing Elon Musk and X for $128 million in unpaid severance The group says Musk “made up a fake cause” for their firing to avoid paying them. Karissa Bell   Tue, Mar 5, 2024 Anadolu via Getty Images A group of former Twitter executives, including former CEO Parag … Continue reading Twitter’s former CEO and other execs are suing Elon Musk and X for $128 million in unpaid severance →

New email sender rules: Legitimate mailers will be collateral damage

The ‘bad guys’ won’t be deterred. The ‘good guys’ will be injured. Marc Sirkin on March 4, 2024 New Google and Yahoo rules governing sending email will lead to an arms race pitting email providers against spammers. Conscientious emailers, caught in the crossfire, will be collateral damage.  Authentication of outgoing emails, limiting user-reported spam rates … Continue reading New email sender rules: Legitimate mailers will be collateral damage →