— April 24, 2018
A solid team can make or break your business. Even if you are a control person, you can’t handle everything in your business. Having team members you can trust and rely on makes a huge difference.
While finding a promising team can seem like a challenge, keeping those people onboard and happy should be your true focus. That way, you can focus on long-term goals and start to build a routine.
Here are some tips for keeping team members happy.
Set Clear Expectations
As the business owner, you have to clearly define your expectations for team members. Make sure you communicate effectively about job roles and what you expect. If you notice any issues or slip-ups early on, be sure to address them so everyone is on the same page.
When your team knows what you want and expectations are set, it makes it easier for all parties to be happy with the process.
Showing appreciation is important and easy to do. Members of your team may be the first people to interact with clients or customers on your behalf. If they’re doing good work, be sure to say thank you. A nice gesture around the holidays is also a nice way to show appreciation.
Make the hierarchy in the business as flat as possible and you will have an appreciated and engaged staff. Encourage your frontline staff to be creative in coming up with new ideas and ask for feedback on what the clients really want.
Make the Environment Pleasant and Comfortable
Every business has a company culture even if you just work virtually. You want each team member to fit in and feel comfortable with the way things are run.
Be sure to make the workplace as comfortable as can be with suitable conveniences and regular team meetings so everyone can interact. If you’re working in an office give your employees the freedom to personalize their workspaces.
When I worked for a small business, I loved the environment. We got to decorate the office and our workspaces and there were often weekly informal meetings to discuss the team’s progress and share suggestions.
Reward Small Achievements
Nothing makes employees like being recognized for the small and big things. It doesn’t have to be anything major. A simple ‘thank you’ email or an inquiry on how your employees spent their weekend. Your employees are more likely to feel great about their work when they know you care about them.
You may also want to take things a step further and incentivize certain activities that your team helps with. At a previous job, my boss offered Amazon gift cards to anyone who could get a client to leave a review on our company on Google or Yelp. Your reward doesn’t have to be monetary either. You could consider doing an ’employee of the month’ type of recognition easily.
Consider Offering Benefits
Depending on the size of your business, it may or may not make sense to offer employee benefits. Doing so, however, can make a big difference and lead to employee retention.
If you have part-time team members or can’t afford to provide benefits like health insurance or a retirement plan, consider other benefits your team members may enjoy. Providing a monthly gym membership may not cost much but can help your team members focus on their health. Maybe you have a product or service that your team can get for free or at a discount when working for your business.
If you run an online business, structure work schedules to allow unlimited vacation days and time off so long as team members meet their deadlines.
At the end of the day, be mindful that with no staff there may not be a business. Focus on keeping your team members happy and treating them with respect to grow your business.
How do you keep your team members happy and productive?